Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

monitoring your work

What do you like best? i have been asked to find a tool that can be good at telling a business owner how they are doing with their business especially with their daily preformance. i found out MDS which is a great tool to does the job. the performance based on what i realized from current users of the tool it is a great way to follow up with your sales performance and where are they from reaching their selected goal. What do you dislike? not too much but the price would be lower, ...

Improving your Business with Dynamics 365 for Sales

What do you like best? With how incredibly flexible and configurable Dynamics 365 for Sales is allows it to be adapted to fit any sales process no matter how complex. What do you dislike? One of our biggest requests revolves around being able to add color/highlights to different areas of the form. This is something that can be accomplished with scripting, but would be nice to handle with configuration to stay away from customization. Recommendations to others considering the product ...

In fairness, ever CRM has it's issues

What do you like best? I can't think of anything that I like about it. What do you dislike? I dislike that when you assign something to another person, it changes all the dates in interactions as if it were all done today. I don't like how you can't delete an account, only make it inactive. I don't like how randomly appointments will disappear. I don't like how if an opportunity is made for someone else, that person cannot successfully close won or lost it without going through about ...

Great for large businesses bu

What do you like best? I really like the fact that it gives a visual of what a customer can expect from my company. What do you dislike? The cost. I expect for for $100 a month. Recommendations to others considering the product Take the time to really look into how Microsoft Dynamics can be used with your company before you decide to purchase the product. Do not let the sales people let you talk you into a monthly subscription if you are unsure of the product. Smaller companies may ...

It's Microsoft product

PROS & CONS What are the best aspects of this product? MD CRM tool provides great integration with Outlook. The cloud-based version is full packed and there is no need to hire an IT expert because everything is handled perfectly by Microsoft. It is Microsoft product, so you don’t have to worry about thing. What aspects are problematic or could work better? You need to customize it so it can suite your needs, and this can be difficult. What specific problems in your company were ...

Good CRM, certainly on its way to become best

PROS & CONS What are the best aspects of this product? I always joke how we exhausted the program and there is no team out there that is relying on it more than we do. But it's somehow true, you know-we went from on-prem to cloud CRM, and we began to bear fruit from this smart decision. Updates come smoothly, and disaster recovery stands there pitch-perfect, even if I don't believe we're going to use it. What aspects are problematic or could work better? I can't say if it's us or ...

Developer Perspective

What do you like best? The tools and options available to developers is great, and there is a lot of documentation available for SDKs etc What do you dislike? As with any software that allows customisation there are limitations which can be worked around though you then do need to be aware of using unsupported features. Recommendations to others considering the product In terms of development and customisation, there is a lot that can be achieved with Dynamics 365 that can really ...

Dynamics CRM or Dynamics 365 great for bigger corporations

What do you like best? I like how it integrates with Linkedin combining the two together making it easier to combine the social and sales data together. This can lead to the right people connecting through email that people trust rather than just randomly seeing an email not knowing if it is real or not. Linkedin will provide the authentication for your company making it real. It allows to be focused on the right people again and allows the right scoring of the skills that you are looking ...

Give it a try, I highly recommend this Microsoft product to everyone

PROS & CONS What are the best aspects of this product? MD 365 CRM allows me to set tasks and open cases within Citrix environment, to have everything at my fingertips and to organize my whole work. I’m able to open calendar and set a task. I really like how this system works with other apps like CSPro and Avaya. What aspects are problematic or could work better? When working within this program it tends to open new windows when there is no need or to move to some other areas within ...

Dynamics 365 Enterprise Edition

What do you like best? Integration with the full Microsoft suite of products. Level of customization and integration into 3rd party applications. The variety of different line of business modules is allowing it to be utilized by far more people/departments than ever before. The LinkedIn integration has made gathering Sales Analytics substantially easier and has accelerated my ability to find referrals and introductions for new business. The Outlook integration is also simple and easy to ...