Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Microsoft Dynamics

What do you like best? The depth of the product and ability to make it work in your processes What do you dislike? It’s not intuitive , the user has to really know where to click to get things to work properly. What business problems are you solving with the product? What benefits have you realized? We are using it to create workflows to different departments and track client onboarding. We are able to see the time each person has been in our system and who is currently responsible

Useful

What do you like best? It’s very user friendly and easy to understand. What do you dislike? There are so many different programs it is easy to get lost. What business problems are you solving with the product? What benefits have you realized? It makes conducting business easier and more efficient.

Needs mobile improvement for field sales

What do you like best? Managing Opportunities across multiple accounts What do you dislike? Account ownership, its not great on multiple users managing accounts Recommendations to others considering the product Its worth giving it a go, i've used multiple CRM's, and its up there with my top 3 solutions. What business problems are you solving with the product? What benefits have you realized? Pipeline management

Very user friendly system

What do you like best? It’s a very user friendly system, easy to train others on. It has a wide variety of programs that I’m able to access. Each program within has detailed information and instructions. It is more expensive but most people understand and are familiar with Microsoft versus other systems. What do you dislike? That it is so costly. There are a lot of updates and it’s always changing. When you’re in business sometimes you just need the basics. There isn’t much that I ...

Lots of Potential

What do you like best? The possibility of having everything in real time. Dynamics permits you to have all different departments connected up to the point of dispatch to the customer. It is impressive what it can do What do you dislike? Dynamics falls shorts in the repetitive screens. It does not permit the possibility to just flow immediately from sales order to purchase order. It is very picky with inventory adjustments which makes it difficult when needing to make changes. ...

Sales And Service Review

What do you like best? It is very easy to navigate and use from a sales standpoint! Pipeline reviews and follow up dates make reaching out to my base extremely easy. Would recommend this to all sales people around. One of the best, if not the best system I have really ever used. 10/10 love Microsoft Dynamics. The best part about Microsoft Dynamics is that you don't have to know a lot about computers to stay organized and on top of the game. Anyone can use this and be very successful ...

Exec Assistant in CRM

What do you like best? Ability to see my boss's sales quickly and as compared to our company. Live time is best. What do you dislike? You REALLY need to understand CRM to be able to use it. I don't think all aspects of the interface are as "user friendly" as they market them to be. Recommendations to others considering the product Get training early on and quickly. Once you master it, it is easy! What business problems are you solving with the product? What benefits have you ...

MS Dynamics CRM

What do you like best? Very intuitutive solution and great for supply chain all the way to sales focused job What do you dislike? user experience is to be desired. Not smooth to navigate Recommendations to others considering the product unclear at this point. But it's Microsoft and I know that they will be able to create a better user experience What business problems are you solving with the product? What benefits have you realized? lead managemetn

Great interface

What do you like best? Usability is great so will recommend to others What do you dislike? Formatting is not the greatest can definitely be improved What business problems are you solving with the product? What benefits have you realized? Users

Just another reason why I stick with Microsoft!

What do you like best? This is 2nd to none the way it has helped me manage my CRM! No questions! I gave it a try & so glad that I did! The way it helps me maintain data & analyze it is so good! It has also saved me time & alot of stress! What do you dislike? Actually there isn't anything that I don't like about it! It is honestly complete for all of my needs in my business! Data, customers, analyzing and so much more! Recommendations to others considering the product If you are ...