Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Among the best CRMs on the market.

What do you like best? I like Microsoft Dynamics 365 since it gives me the ability to create automated work flows,for data import and export is fantastic.Again, the ability to easily track accounts, contacts,project emails etc. What do you dislike? What i dont like most about Microsoft Dynamics 365 is that It's hard to view the amount of exact data stored within your entities. Recommendations to others considering the product Definitely I recommend people to use Microsoft Dynamics ...

Superior sales experience

What do you like best? Keeps are results prominent to management and able to resolve issues at a quick pace. What do you dislike? The users have complained of a few interface issues that could be improved. What business problems are you solving with the product? What benefits have you realized? Having sales issues being lost in the tide of normal business routine.

The begginers guide to learning

What do you like best? I loved the look of the whole thing. Very appealing to the eye.and I loved One drive !! Having a place to out my files and NOT loose then sis amazing What do you dislike? I really dislike the layout. It was a little confusing for me to Find things but I did eventually and I guess after using it a couple time it got easier to deal with Recommendations to others considering the product You should really invest in this Microsoft. Dynamics 365 . for just the ...

My experience

What do you like best? It is so easy to navigate, user friendly. What do you dislike? I don’t think there is anything that I dislike about it. What business problems are you solving with the product? What benefits have you realized? It keeps me organized

Best customer management tool. ever.

What do you like best? The organization of the app is by far my favorite thing about this. What do you dislike? Some days, the product can be incredibly slow and buggy Recommendations to others considering the product Make sure you utilize the tools that this suite gives you What business problems are you solving with the product? What benefits have you realized? I can capture my customer's information quickly and efficiently and have everything I need in front of me to assist ...

2 years of experience with Dynamics

What do you like best? The program is robust, flexible, and “dynamic” pun intended. Great for tracking current customer and potential new clients. Notifications and reminders are extremely helpful. The option to send pre-formatted emails to contacts is extremely time saving. What do you dislike? My two complaints is number one not having the option to send blitz emails to multiple contacts. Should allow this ability and add some code that inputs each contacts name st the header and ...

Business CRM review of MS Dynamics

What do you like best? it is a very robust solution but the user interface isn't fantastic What do you dislike? it's a microsoft product so it's always going to be good enough but integration with other solutions was lacking Recommendations to others considering the product improve the desktop version so that the user experience is made easier. It feels very overwhelming to use this solution unless you have an engineering degree What business problems are you solving with the ...

Microsoft Dynamics - A complete platform for Sales

What do you like best? Integration with Microsoft apps across different platforms What do you dislike? Limited integration to third-party applications and plugins Recommendations to others considering the product A complete CRM tool with ease of workflow only drawback in terms of third-party plugin and integration. What business problems are you solving with the product? What benefits have you realized? Management and tracking of Sales

Easy Navigation, Innovative

What do you like best? I enjoy Microsoft Dynamics because it ties in our Outlook as well as our NAV database making tracking easy and organized What do you dislike? So far, I have not found things I dislike about the platform while using it What business problems are you solving with the product? What benefits have you realized? It's a streamlined way to track important interactions and leads with customers and prospects. It's a way for others to access the information as well.

Review

What do you like best? Good software, user friendly, and compatible with other systems What do you dislike? Sometimes logs u out after inactivity after a certain time What business problems are you solving with the product? What benefits have you realized? Multiple apps integrated into one