Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Great organizational program

What do you like best? I had never used CRM before and have been really surprised with how great it is. I use it 40 hours a week to track activity, clients, meetings and more. What do you dislike? My one complaint is it gets a bit glitchy at times. Extensions and buttons that worked minutes before will be disabled for a bit. What business problems are you solving with the product? What benefits have you realized? It is immensely helpful with managing communication with businesses. ...

Easy to use, especially to workflow management

What do you like best? I love the how easy it was to create dashboard to help you manage sales funnel What do you dislike? it takes a second to understand the login behind how everything is set up, but once you understand it, it works amazing. Recommendations to others considering the product It is a good tool that allows you to easily view sales funnel, especially if you are managing workflow What business problems are you solving with the product? What benefits have you ...

It takes some time getting used to

What do you like best? I like that I have the ability to be able to create custom views for many things. What do you dislike? It's not very user-friendly. There are a lot of extra steps that you need to take to do simple activities or tasks. Recommendations to others considering the product Get proper training on the tool and take the time to learn it. What business problems are you solving with the product? What benefits have you realized? Our CRM is our database for our ...

Clunky but better than 2011 version

What do you like best? It doesn't open a new window every time that you go to a new screen. What do you dislike? It's difficult to navigate or pull reports as well as unable to mark key contacts. What business problems are you solving with the product? What benefits have you realized? It allows us to see what customers we are working with.

Easy to use and understand

What do you like best? With most of my prior experience in CRM rooted into SalesForce I was apprehensive when I discovered my new sales role would require me to learn Microsoft Dynamics. Surprisingly I have found it very easy to understand and navigate with a nice User Interface that keeps me from getting lost when looking for records and specific accounts. With great easy to access analytics I have enjoyed learning more about this CRM and using it in my day to day outreach to my ...

Great product for large customer base

What do you like best? We used it for sales data and problem resolution. I love how easy it was to pull info by client, by patient. by issue, by date or any other field. It helped in managing the day to day operations and gave me insight into what problems my team was having so i could come up with solutions before asked. What do you dislike? Sometimes too much data to mine makes hard to identify the root cause Recommendations to others considering the product Font over load it with ...

MS Dynamics will improve your Organizations efficiency and productivity.

What do you like best? When I think of Microsoft Dynamics, "MasterMind" Because Dynamics is a powerful tool not just for sales, it is able to allow companies to utilize their CRM to the fullest potential. I feel that MS Dynamic is far superior to SalesForce, not saying SalesForce is a bad tool, but they do not have the functionally, features and scalabiltiy as Dynamics. What do you dislike? Conducting, querying reports can take longer than usual to compile the data into reports. But ...

Review for 365

What do you like best? What i do like the most are the benefits and how quickly i can create projects, written and presentations. What do you dislike? Nothing at all. It is really great and really well made Recommendations to others considering the product Should definetely try What business problems are you solving with the product? What benefits have you realized? Quickness while working

Poor Implementation, training, and execution

What do you like best? I like the simplicity of navigating the application. You're given the opportunity to navigate the sales portion seamlessly. What do you dislike? I am sure that Microsoft Dynamics 365 for Sales (formerly Dynamics CRM is a wonderful or at least above average CRM considering Microsoft's interest in purchasing our company just did not do a great job implementing the new CRM, training, and continuing to find new ways to implement the CRM. Recommendations to others ...

Microsoft is great

What do you like best? It’s easy to use and has multiple applications What do you dislike? I’ve always used Microsoft so it’s easy to me so I’m not sure what i dislike What business problems are you solving with the product? What benefits have you realized? Tracking our sales and progress