Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Microsoft is very good

What do you like best? That is easily accessible and quiet inexpensive! What do you dislike? There is absolutely nothing that I dislike about this program! Recommendations to others considering the product Definitely recommend! What business problems are you solving with the product? What benefits have you realized? I solve how many sales I need to make to meet my monthly quota.

Great CRM solution for Outlook integration

What do you like best? The strongest point of the Microsoft CRM is the integration into MS Office products. For primary desktop users that will be using Outlook and Office, the integrated options are big plus. What do you dislike? There was no mobile option. If there was, it was very limited. If you have field sales contributing to the CRM, this is a challenge on the road when you need to boot a laptop to use it. this reduces the likelihood of people adding post sales call feedback. ...

Fluid

What do you like best? How fluid it is, meaning how transferable real life situations are able to be tracked and recorded to enhance customer service. It’s automatic. I feel Like it follows my train of thought when I’m using it with such ease. What do you dislike? That everyone doesn’t use it, because it makes it difficult to communicate about these concepts with other groups or teams in sales. Recommendations to others considering the product Understand the big picture of why ...

Microsoft 365

What do you like best? Very easy to use. Has all the tools I need. What do you dislike? Sometimes it has slow loading times and is annoying. What business problems are you solving with the product? What benefits have you realized? It has many different applications that help.

Things about Dynamics CRM

What do you like best? The user interface and capability to customize scenarios. You can easily filter activities based on various points. Create account view based on information you need. Also user management, assigning lead and geographic info helps to manage accounts easily. We can also track the revenue and invoice management easily. What do you dislike? Ability to export the data/report is complex to develop and set up for each users. Users needs to create their own query and ...

Best and most secured product for work organization

What do you like best? This applications helps in organizing team members and work distribution as well as arrangement of data from team members. This also makes it easy to contact and share data with other team members . Another advantage is managing schedules emails through multichannel application. New version of integrated UI helps in organizing complex data. What do you dislike? Though it's expensive option and must be upgraded to possible linking of other applications for easy ...

D365 Is Taking Over

What do you like best? The integration between Dynamics 365 and the Microsoft offering of products is incredible. For a CRM, it is often harder to integrate with other business applications, but with D365 a lot of the connections to other products are present out of the box. What do you dislike? Compared to competitors, the look and feel of D365 feels a bit old. For a CRM developer, the solution explorer is also a tad bit old fashioned; however, Microsoft has been rolling out UI ...

Understanding 365 in sales

What do you like best? I liked how easy it was to use on the software program. It was great to have deadlines and updates come through my planner daily that synced with my email and calendar. What do you dislike? Not friendly for Mac users and Macintosh. What business problems are you solving with the product? What benefits have you realized? Sometimes the program would end suddenly and need to do a lot of updates.

Great For The Salesman, Not the Managers

What do you like best? It helped the sales people track their leads and enter new leads easily. What do you dislike? It was hard to recall the information to show to management or presentations, which made it more difficult to show your sales work. Recommendations to others considering the product I would recommend it for sales people, maybe managers may not like it. What business problems are you solving with the product? What benefits have you realized? Helped managed an ...

Great product option for businesses that require high configuration and customization.

What do you like best? Easy to sign on and set up. You are able to manipulate all data to your desired view and information needed. Easy to track, view and follow up on customer data. Sustains all functions of business. What do you dislike? Mobile application is not user friendly, crashes and very limited to what you can do. User should be able to do most of what is possible in PC on the mobile device. CRM is not very user friendly to beginners.or new users. Slow af ...