Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Crm built for smaller teams

What do you like best? I like that it has really good detail, niche info boxes and works well with Microsoft heavy systems. I like how it integrates really well and it looks appealing. What do you dislike? i dislike that it can be very slow and is not built well for large organizations, I dislike the way it asks for a lot of info for new opportunity or lead etc. Recommendations to others considering the product: It will work for smaller orgs, make sure staff receive good onboarding ...

Robust with a learning curve

What do you like best? The Dynamics platform is evolving rapidly which means many new features and enhancements! I've been using Dynamics since version 2011 and the new versions are more intutive and easier to use. Microsoft is building more AI into the system to help salespeople find and follow up with leads in the system. The integrated mail assistant even scans emails for tones and will alert you when a person seems upset. The native integration with all other dynamics platforms and ...

Pretty robust for a web-based software

What do you like best? Dynamics has a great email marketing campaign that allows tracking via Outlook desktop as well. The detailed metrics that can be customized for each user group and type allow perfect control of the named users to avoid duplication and miscommunications, which always cause Customer Service disconnects. What do you dislike? Entry fields do not consistently autosave the information entered, which causes frustration for users and some redundancy. The number of ...

MICROSOFT DYNAMIC 365 IS GOOD FOR CONTACTS...

What do you like best? II am like in microsoft dynamics 365 Its very intuitive specially after the unified interface introduced by Microsoft we have a seamless interface across all platforms including Web, Tablet, Mobile...and microsoft dynamics 365 is esaly hi use...easy open ...thsi very postive for me What do you dislike? microsoft dynamics 365...all profile is open and show all informaction leages this software beause this all cantacts udate and most impotnat this is very ...

1 year experience with Dynamics CRM aka Microsoft Dynamics 365 for Sales.

What do you like best? The charts, and filters to obtain the exact data analysis we are looking for in management are helpful. The integration with Office 360 and Sharepoint is a great benefit. Everything is in one place, and is automated unlike other systems. What do you dislike? It is a bit difficult to learn at first due to it being the mash up of many programs like Word, Excel, and Outlook. Also, a single contact record cannot be associated with more than one company which can make ...

needs to be updated

What do you like best? I like that it is constant and doesn't change to omuch What do you dislike? the problem is that it doesn't change enough. What business problems are you solving with the product? What benefits have you realized? compatibility with other products.

Excellent, helps to manage specific business functions

What do you like best? I like the service applications that help manage specific business functions, such as financial, sales, operations, marketing, or service automation. What do you dislike? The errors can be vague and difficult to troubleshoot. Recommendations to others considering the product It is a structured, organized and defined program for a high level company, because, when using it for organizations that are starting, it is difficult to implement the tools. What ...

Microsoft Dynamics 365 Review: "Are AI and Outlook Integration your Primary Concerns? Here's the Pro

What do you like best? Having options for both cloud and on-premise solutions. Some clients, especially government contracts do not allow cloud-based solutions and must have on-premise. However, for most the cloud is the better option. What do you dislike? Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost What business problems are you ...

Microsoft Dynamics 365 Review

What do you like best? Being a previous user of Dynamics AX my best feature of Dynamics 365 is the fact that you don't have to be on premise to access the software. I can do this from anywhere as long as i have access to the internet. What do you dislike? To be honest i am yet to have any dislikes since i started using Dynamics 365. I have been using it for a little over 6 months. What business problems are you solving with the product? What benefits have you realized? Dynamics 365 ...

Great experience with Microsoft Dynamics 365

What do you like best? Easy to use and intuitive. Great user interface. What do you dislike? Price point is expensive for Microsoft Dynamics 365 What business problems are you solving with the product? What benefits have you realized? Combine sales force automation with familiar and cohesive tools to streamline sales execution and support the way I work