Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Only recommended if you use all Microsoft products so you can integrate

What do you like best? Tracks sales data and can compute results and show pertinent info on the dashboard...like all other CRMs so it does the basic job What do you dislike? Difficult to use, not intuitive UI, extremely slow which affects everything! What problems are you solving with the product? What benefits have you realized? Returning sales metrics and reporting

Evaluation for right now.

What do you like best? Once again, this is super easy to learn and navigate through. What do you dislike? We haven’t found anything yet But we also just started evaluating it. What problems are you solving with the product? What benefits have you realized? Organization has improved tremendously

Good flexibility and usability despite somewhat clunky speed.

What do you like best? Dynamics provides a complete view into our customer environment, allowing us to access sales, prospecting, and other valuable data. What do you dislike? Queries to extract information can be clunky, and the overall speed of CRM is relatively low, making it slow to do intensive work in the platform. What problems are you solving with the product? What benefits have you realized? CRM allows us to gain insight into our environment and manage our customer ...

Microsoft dynamics

What do you like best? What i like the best about microsoft dynamics is that it is a very easy and compatible system to work with. It is not comlicated in use and allows one to easily understand. What do you dislike? What i dislike the most about microsoft dynamics is that it crashes very often. It has been a year after using it and it has started to crash and this is not an easy thing to work wifh. What problems are you solving with the product? What benefits have you realized? I ...

Great

What do you like best? I use this for all my work jobs, it’s efficient and easy to share with colleagues What do you dislike? The only downfall is the not easily accessible on all types of computers. What problems are you solving with the product? What benefits have you realized? I use this for finances and making the business easier to organize

Great system

What do you like best? A lot of ability to customize to your teams specific needs. What do you dislike? The system still lags behind Salesforce when it come to integration with 3rd party solutions. What problems are you solving with the product? What benefits have you realized? Automation and standard CRM solutions.

Account Manager

What do you like best? I like that the systems stores information. What do you dislike? I dislike the limitations of being able to do a complete search of data. I dislike the fact that if I clear on an item it takes me to another screen. I dislike how the system overall is not user friendly. Recommendations to others considering the product: Make it more user friendly. We lost a lot of search and reporting capabilities. What problems are you solving with the product? What ...

Clearly the best

What do you like best? Development platform keeps up with the latest. Solid integration with Microsoft products and many others. Prices are very competitive for mid to late corporations. What do you dislike? Pricing and packages can be overwhelming. Reduced support for on-premise version is disappointing. Could use more deals for developers. Recommendations to others considering the product: Again, provide better deals for developers, just like the main competitors. What problems ...

Great program can be a little costly

What do you like best? I'm the CO/Owner of A Little Touch Of Soul, INC. & handle all the marketing aspects of the business & I Found this product a little costly if it's Microsoft based I'm going to use it if I haven't already as I'm a major Fan of Microsoft & this product is just a little out there costly, inexeffective yet simulating. What do you dislike? Cost, Packaging, Customer Service, Layout, Not very user friendly Recommendations to others considering the product: Read the ...

Sales Review Microsoft

What do you like best? What is most helpful about Microsoft Dynamics 365 for sales is the option to send an email at a later time add a photo to your profile and store is signatures and the away message functions What do you dislike? What is least helpful about Microsoft Dynamics 365 for sales is the implementation and to an Android or iPhone calendar is very tricky Recommendations to others considering the product: My advice for those considering using Microsoft Dynamics 365 is to ...