Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Good Product

What do you like best? Easy to use CRM, straight forward easy to teach sales teams to use. What do you dislike? Sometimes it was a little tedious. Encouraging sales teams to enter their data and call notes was always the hardest part. Recommendations to others considering the product: Its a pretty good CRM, but if you're running a smaller team then its a little overkill, we switched to a lighter product that fit our needs. What problems are you solving with the product? What ...

Super user friendly

What do you like best? I like that it is intuitive, user friendly, clean and crisp layout. The advanced find features and reporting is great. The integration capability is also great. What do you dislike? Lack of notifications. Also a workflow prompt would be nice. For example, I just finished a call, notify me that the next step is to followup, or create an opportunity-depending on the scenario. Recommendations to others considering the product: Involve your primary users in the ...

A Dynamic Customer Relationships Software, but too Pricey

What do you like best? Stability and consistency of any product is paramount. I live how is product is dependable and it hardly crush or fail. Two, this is the most reliable and helpful CRM in the market as it consists of so many features that supports the relationship between a firm and its members. Lastly, the application has no problem with new users as they can grasp gfaster on how to use the item. What do you dislike? Dynamic CRM fails to consider those people who are ...

Expensive for a small organization

What do you like best? It has incorporated all features in their tools. Good User interface. What do you dislike? This is expensive for a small organization. What problems are you solving with the product? What benefits have you realized? It was useful for both our organization as well as the client for coordinating and managing resources.

MICROSOFT DYNAMICS 365 SALES PLATFORM.

What do you like best? Microsoft dynamics 365 software has been a milestone in my organization sale's regime.first, it has helped my organization to connect effectively with many customers worldwide. Microsoft dynamics 365 software is a more flexible platform which has eased sales management within my company by enhancing multiple workflow within one workplace. Also I like this software since its easy to create and use ,this is because it has amazing features which boost sales systems ...

Absolutely Helpful in Improving Sales, but Very Costly.

What do you like best? I think Microsoft has the best support group, individuals who value to response of customers, and the help they require. Two, this product outdo all other forms of CRM, and gives it a universal acceptance all other the Globe. Three, the quality of this software is also something worth smiling for. There is no single feature that doesn't fully operate in this item. Lastly, since the vendor understands the importance of this application, there is constant updates, ...

Super Dynamic, very fitting name

What do you like best? It is a great way to train your sales staff on how to be organized and be the most efficient when it comes to lead generating and staying on top of daily sales goals. What do you dislike? Nothing at all. This is a perfect product for any sales team. Recommendations to others considering the product: Get familiar with it and train your staff What problems are you solving with the product? What benefits have you realized? None at all.

Easy to use no major issues

What do you like best? I have had no issues using this software, easy to navigate and very user friendly. What do you dislike? I haven't had any dislikes I am rather used to Microsoft formats so I very much prefer it Recommendations to others considering the product: I love the program, then again I am partial to anything migrosoft related as I find it easier to use. My company uses all office products including spreadsheets for our time sheets. What problems are you solving ...

Great tool for step by step tracking!

What do you like best? The best part about Dynamics is the ability to track the b2b stops for a sales rep. You can add companies, contacts, notes and schedule meetings/ appointments in the future. What do you dislike? The biggest thing that I don't like is that there is no form of tracking pins on a map. I think it's beneficial to have pins on top of the businesses I stopped by in the past. (Tracking is important Recommendations to others considering the product: Touch base with the ...

Easy ro use

What do you like best? How easy it is to use and understand most of the time What do you dislike? It can be slow at times to load and save things Recommendations to others considering the product: Take your time What problems are you solving with the product? What benefits have you realized? Its made it easier for me hut at times more frustrating