Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Microsoft

What do you like best? I like how it improves scheduling. The customer care is also great What do you dislike? The dashboard is a little confusing but other than that nothing Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Accessing precise information with the advanced toolbar

Easy to Use!

What do you like best? I like the ease of using this software. Everything you need is all in one database and the labelling makes it easy to navigate and get all your tasks done. What do you dislike? I dislike the glitches and loading errors. It will take a long time to load certain records and then can close out during the saving or loading search process. Recommendations to others considering the product: Go with it! Easy to use and won't make your employees hate a ...

Microsoft Dynamic CRM

What do you like best? It's simple to configure and you don't need coding knowledge to start learning the tool. We were supposed to hire. Net developers to start working on the tool but later on the business analysts were able to use it after a week of training. What do you dislike? There is not much integration with third party tolls like SAP and reporting tools like Tableau. What problems are you solving with the product? What benefits have you realized? We have been ...

It's pretty good

What do you like best? Things are pretty easy to find and navigate. You can build dashboards to have a lot all in one place. What do you dislike? It can be a little difficult to customize and we didn't have much access to the app. But that could have just been my companies decision. Recommendations to others considering the product: It's a good resource but has some limitations. What problems are you solving with the product? What benefits have you realized? The ...

Great sharing and compatibility

What do you like best? I like the integration of several different programs in 365, especially with Dynamics. Dynamics makes it easy to track documents and correspondence with coworkers and clients. What do you dislike? As of now, there isn't anything I dislike besides the sensitivity of the search function for contacts. I feel like if the name isn't spelled exactly in the search bar, it doesn't locate searches that are close and similar. Recommendations to others considering the ...

7+ years of exp in Dynamics CRM /D365 CE

What do you like best? Easy to use, mobile friendly, cheaper, .net support, easy to customise, easy to configure, connected with other Microsoft services like SharePoint, Outlook, Office, Teams, etc, support Single Sign On, Good Microsoft Suppprt. What do you dislike? Buggy updates, new UCI has many bugs and business users dont like the UI, frequently getting beta updates, somes times slower. Recommendations to others considering the product: Easy to setup, configure, ...

The product is full of functions, not so easy to use in some processes

What do you like best? The User Interface is rather intuitive, you can use the main functions with a short education What do you dislike? Some functions are not intuitive, request some effort to go ahead and input data correctly What problems are you solving with the product? What benefits have you realized? We have solved some important needs of final users, only by implementing the solution, with many numbers of days spent by our technicians

The CRM which helps you to be more productive and reliable.

What do you like best? Very flexible with all the Microsoft tools and applications and also with third party applications. It’s interface is very familiar and easy to navigate. What do you dislike? It is a bit difficult to understand initially as a tool,need proper trainings. It takes time while executing large queries. What problems are you solving with the product? What benefits have you realized? It made but confused initially,but once we are trained with ...

Reliable product for sales management

What do you like best? Microsoft dynamic crm is simple to use , easy to learm, well coordinated and inexpensive. What do you dislike? It is a bit slow when executing large querries. What problems are you solving with the product? What benefits have you realized? Connecting emails calendars as it syncs with outlook, it has social listening tools that allows the user to know what his contacts are tweeting about.

Detailed but not user friendly

What do you like best? Love the leads functionality, being able to drop website inquiries directly into our crm saves alot of manual uploading What do you dislike? The emailing platform that comes with the package, click dimension s very basic and limited Recommendations to others considering the product: Make sure you can have a clear vision of what you want out of your crm to enable work flows to be created and What problems are you solving with the product? What ...