Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Great Product!

What do you like best? I am able to have everything synced up. As long as everything is updated Outlook works the best with all of the other products for one price. What do you dislike? Nothing much to dislike. Very useful and helpful when it comes to doing a lot of tasks at once and staying organized. What problems are you solving with the product? What benefits have you realized? Time Management, Task prioritization

It does the job but not user friendly

What do you like best? It houses all our information and for the most part can find what I need. It is complicated to find certain information and run reports, but I am not CRM expert. What do you dislike? It is not very user friendly. Seems to be complicated at sometimes just to find easy information. What problems are you solving with the product? What benefits have you realized? Storing all our information and keeping us organized. It's a good tool to keep all sales records.

Does What it Needs to Do but Doesn't Look Great

What do you like best? Microsoft Dynamics CRM is straightforward and integrates easily with other MS products Power BI capabilities are really the saving grace for this product - easily get reports on all data in the CRM Licensing is generous - with one customer engagement license, we were able to utilize almost everything under the Dynamics 365 umbrella including power apps, Power BI and MS Flow, etc. What do you dislike? The mobile app is terrible UI could use a ...

Convienant tool where we can track just about everything.

What do you like best? The most helpful thing about D365 for Sales is that we can track just about everything we need to maintain an organized business structure. From MQLs, to leads, to sales, to customers - pipeline, all the information needed is right there. What do you dislike? This application does require proper training in order to truly adopt how to use it but with the right guidance it's powerful. Recommendations to others considering the product: None What ...

a good one for CRM

What do you like best? it is formerly dynamics CRM, now they just innovate it and it works very well What do you dislike? It is Microsoft oriented and does not work for apple sometimes What problems are you solving with the product? What benefits have you realized? good for customer relationship management

Microsoft dynamics performance.

What do you like best? The ability to log tasks, reminders, and calls on all accounts. What do you dislike? Not being reminded about updates on tasks and having to go back to account to find status. Recommendations to others considering the product: It's great for account input and easy to navigate once you get the hang of it. Very multi-functional accessing accounts. What problems are you solving with the product? What benefits have you realized? Navigating through ...

Implementation was easy and straightforward.

What do you like best? Implementing this cloud-based solution was easy and has a wide variety of applications, that it supports. It seamlessly integrates with outlook, sharepoint, OneNote, and other Microsoft applications reducing double entry work. What do you dislike? Does not integrate with applications outside of the Microsoft suite. If you are a google apps customer, your mail integration will be more complicated. What problems are you solving with the product? What benefits ...

very nice and a big help

What do you like best? i liked the fact that this software allowed my team and i to do everything our jobs required rfom one simple application. We were able to follow up on leads and contact customers and have all the information in front of us. The software gave us valuable insights and in a sense pushed us to generate more sales. What do you dislike? I did not like the fact that it was a very expensive software when compared to similar vendors. Regardless of that fact, i think ...

Dynamics CRM is OK if can't afford SalesForce

What do you like best? The reporting is useful once you customize it a bit, What do you dislike? Learning curve was steep, but that may be my corp's install version of CRM. Recommendations to others considering the product: watch the training videos every week for a month What problems are you solving with the product? What benefits have you realized? Sales forecasting and bookings, tracking Accounts Receivables, and reviewing sales history.

Helpful but not always user friendly

What do you like best? Everything can be found in one place. Whether its sales, customer service or retention, we can all operate out of one software. What do you dislike? SO MANY BUGS. Lag can also get very bad, we find that there are company wide CRM issues at least daily that hinder one or more job functions. Recommendations to others considering the product: It gets the job done, when it's running correctly it's an amazing and efficient program. What problems are ...