mHelpDesk Reviews in September 2026: User Ratings, Pros & Cons

Easy to use & great customer service

I had originally tried working with Fleetmatics and learned that their program was not all I was told it would be. I also found that navigating through the site and using the mobile app did not make work easier but only harder. I then decided to switch to mHelpDesk. I have had nothing but a great experience. The start up team is great! I had worked with Candi. She helped me with anything I needed help with. Lucky for me the site is extremely easy to pick up. Pretty self explanatory. I was ...

Perfect solution and excellent staff

Being a service oriented company, it was hard to find a CRM that had the strength to help each of our departments. Some were great at sales while lacking or void in any sort of field service capabilities. Others could do everything, but wanted $100,000 a year or more. Enter mHelpDesk. They were the first, and only, company to offer me full, unlimited trial access to play with it. Instead of telling me what the software would do, Alex Cobbins, my account rep, SHOWED me what it would do. Not ...

Big promises - left out to dry once the free evaluation time expired

Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad ...

New Customer, My expectations (which are HIGH) were met without question!

The software in itself is quite user friendly. I am pleased with the set up the team completed for us, as well as the customizations we are able to do on our own.

mHelpDesk is amazing - especially Veronica

mHelpDesk is an awesome system for anyone trying to organize their workflow. Veronica was terrific to work with. She was able to customize everything that we needed and she came up with a solution for any issue that we encountered. I highly recommend mHelpDesk to every company out there!

Exceptional Service!

Congratulations are in order for mHelpDesk for hiring Lauren Bobby. She is awesome at her job! Not only does she take the time to really help me understand the product she is always ready to answer any questions I have. Lauren is a very smart individual and mHelpDesk is lucky to have her.

Great Product!

What do you like best? This product is very user friendly. Everybody on there staff was easy to work with and made a very strong effort to make sure I was happy and everything was implemented correctly. What do you dislike? There really is nothing I dislike. I did have an issue in the beginning about using a comma feature with the pricing and they actually fixed it pretty quickly for me. What problems are you solving with the product? What benefits have you realized? Utilizing a new ...

Excellent service!

I got all of the help I needed. Excellent customer service!

Mhelpdesk

What do you like best? great product that realy helps leading my IT to the next level to provide exellent support to my costumers What do you dislike? low ITIL capabilites - no change request or CAB approval prosses Recommendations to others considering the product: all of my friends What problems are you solving with the product? What benefits have you realized? cloud and data center support

Great solution

I really like it!