9.2
SpotScore
mHelpDesk Reviews in September 2026: User Ratings, Pros & Cons
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mHelpDesk Reviews & Ratings
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Spotsaas Editor’s POV
mHelpDesk works best for small service businesses that need job scheduling, dispatch, and team communication in one platform. Before shortlisting, verify that the mapping feature meets your routing needs—some users report it lacks the precision of dedicated GPS tools. Check Excel integration during your demo, as this has been a pain point for teams that rely on ...Read more
mHelpDesk pros and cons
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Scheduling and job planning capabilities save time.
Digital workflow management improves customer service operations.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 211-220 out of 262
SP
Samuel Perales
10/29/15
Help with Template
Called this morning with an issue I created trying to adjust my invoice template. I was really stressed cause I had a bunch of invoices to create. I called mhelpdesk this morning and within an hour they had me back up and running. Awesome customer service. Highly recommend them.
K
Katie
10/26/15
Great tool
Their are a lot of choices for field service software out there. I tried out a bunch, this one was the best. It allows me to manage my business and easily stay on top of what work needs to be done,has been done and needs to be paid still.The pro's - Wicked easy platform, I literally started using it with no training, it works for a big fleet or small and everything in between. Its universal so it doesn't matter if you are a p.c repair business or florist, it will work for you. You can ...
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LC
Luke Chappell
10/12/15
Amazing product
Really great software. Couldn't live without it.
L
LeTonya
10/08/15
Happy@Mhelpdesk truly makes me Happy
I can't give 5 stars until I see how the software actually works, but I can give 5 stars to the helpdesk support staff. We had someone to leave our company and the responsibility for MHelpdesk fell on untrained shoulders. This is brand new to us, we never worked with it before, so we need lots of help and training. We have had this software for almost 2 years and the support desk is still happy and willing to help. So far I have worked with Tia, Candy, Shannon and Joel. They are not only ...
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TB
Tim Bluhm
10/06/15
ISSUE RESOLVED!!
IT TOOK A LITTLE BIT, BUT THE HAPPINESS TEAM CAME THROUGH IN A BIG WAY TODAY!! THE AUTO RULES TOOK A LOT TO GO THROUGH BUT THEY DID GET THE ISSUE RESOLVED WHICH WAS A RELATIVELY EASY FIX FOR ME ONCE THEY FOUND IT. THE ATTACHED SCREEN SHOT HOWEVER, WAS NOT ATTACHED TO THE EMAIL SO THEREFORE ONLY 4 STARS. THE DIRECTIONS WERE CLEAR AND CONCISE SO LED ME TO AN EASY RESOLUTION TO MY ISSUE.
TN
Tran Ngoc Phuong
10/01/15
Thank for nice service!
Really pleased and happy with the service - thank you so much for all your help! We will recommend you to everybody!
AC
Absolute Comfort
09/30/15
Bethany-great work
Bethany did a great job. And I thank her so much!BettyAbsolute Comfort HVAC
B-
Brian - Integrity IT
09/17/15
Bethany was great!
She understood my concern as was able to provide the right advice to resolve my issue. Thanks Bethany!
DR
Damasio Ramon Rodriguez Jr.
09/04/15
Customer Happiness Specialist
That is the title that Beth had under her name & it fits exactly. She did a wonderful job.
R
Rebecca
09/01/15
Reps are great!
The Reps are great. We still have issues with errors, etc so the Development / Engineering team need improvement. But the Customer Service Reps are always as helpful as they can be.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].