9.2
SpotScore
mHelpDesk Reviews in September 2026: User Ratings, Pros & Cons
Streamline your service business with mHelpDesk.
Add to compare
mHelpDesk offers custom pricing plan
mHelpDesk Reviews & Ratings
Are you using mHelpDesk?
Spotsaas Editor’s POV
mHelpDesk works best for small service businesses that need job scheduling, dispatch, and team communication in one platform. Before shortlisting, verify that the mapping feature meets your routing needs—some users report it lacks the precision of dedicated GPS tools. Check Excel integration during your demo, as this has been a pain point for teams that rely on ...Read more
mHelpDesk pros and cons
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Scheduling and job planning capabilities save time.
Digital workflow management improves customer service operations.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
Filter results
Sort by :
Showing 191-200 out of 262
A
Anonymous
12/15/17
helpful
What do you like best? i like that you can color code each employee, the scheduling feature is pretty simple and easy to use and the layout is easy to read, you can drag the calendar box to change the appointment times rather than going in the appointment to change the information. you can create groups rather than just scheduling people individually. you can add unlimited users What do you dislike? i do not like that you cant search for a customer in a search bar when having to look ...
Read more
A
Anonymous
12/14/17
Just Ok
What do you like best? I like the accessibility and overall format. What do you dislike? It’s difficult to use on our rural areas which most of our areas are rural. What problems are you solving with the product? What benefits have you realized? The ability to reach all of our customer service reps.
A
Anonymous
12/12/17
MHelpdesk makes life easier
What do you like best? I like the fact that client aspects are intertwined. Well automated to be able to get all info for each client What do you dislike? At this time I have lo dislikes for the program What problems are you solving with the product? What benefits have you realized? I realize that the workflow is consistent and you can accomplish your tasks quicker
A
Anonymous
12/12/17
great product, no hassle
What do you like best? Great product, little lag time and if there were ever any issues customer service always helped to solve it. What do you dislike? price is a bit high but definitely worth it for my team. What problems are you solving with the product? What benefits have you realized? website management, software.
A
Anonymous
12/12/17
Good product
What do you like best? It is easy/user friendly. Always easy to do what you need to do with very little direction. Makes life easier at work. What do you dislike? There really isnt much that i can say i dont like about them. their turn around time is amazing for getting things squared away for me. Recommendations to others considering the product: use it What problems are you solving with the product? What benefits have you realized? being able to allow someone to remotely login and get ...
Read more
A
Anonymous
11/29/17
Good For Basic Use
What do you like best? I chose this software originally because it was quite affordable and seemed to have everything I needed. It creates work orders, estimates, and invoices. It’s in the cloud which is a big plus. It does simple job costing and imports/exports to QuickBooks. What do you dislike? It’s not very intuitive. I’d like more custom options and ease of use. There are some flaws with how it operates if you don’t do things in the exact order; such as if you create and invoice it ...
Read more
A
Anonymous
11/27/17
MHelp has helped us be more responsive to our customers
What do you like best? I appreciate how MHelp keeps information available for our users/techs at any moment. The ability to customize and use only the features we need. What do you dislike? There is not much that we don't like about Mhelp. What problems are you solving with the product? What benefits have you realized? We have realized timesavings, by having a centralized database for all service related issues. We can easily search by customer or location.
A
Anonymous
10/20/17
Review
What do you like best? Format of the program is easy to use for our company What do you dislike? Price of the program is pricey, should come down Recommendations to others considering the product: Photos What problems are you solving with the product? What benefits have you realized? Organization
AJ
Andrew Jayasuriya
08/25/17
Really unhappy with them as a loyal …
Really unhappy with them as a loyal customers. Have been with them for over 3 - 4 years and run a gas and electrical company. We noticed the server was down at 8:50am on friday, which prevents from doing any bookings / sales. Also all our engineers could not work as they could not see their jobs on their apps. I tried to contact them via Facebook where they responded at 9:15am and said was looking into it. Its is now 12:44pm in the afternoon and have had no response and very unhappy - no ...
Read more
KL
Kim Lindow
03/31/16
Awesome Customer Service
Candi is absolutely awesome with her response time and understanding with meeting our needs!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].