9.2
Spot Score
mHelpDesk Reviews in June 2026: User Ratings, Pros & Cons
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mHelpDesk offers custom pricing plan
mHelpDesk Reviews & Ratings
Spotsaas Editor’s POV
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
mHelpDesk pros and cons
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 181-190 out of 262
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Anonymous
12/30/17
Help desk
What do you like best? Easy to contact tech support when equipment goes out What do you dislike? Sometimes responses are slow. i could submit ticket at 10 am and confirmation not come til 1 pm What problems are you solving with the product? What benefits have you realized? Connects the teachers with district tech support for all the teaching equipment in the class, like the edu displays, smart boards and projects
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Anonymous
12/29/17
Best software
What do you like best? Easy to use and it’s something I can teach anyone. What do you dislike? Sometimes, it takes a long time for it to load What problems are you solving with the product? What benefits have you realized? Im using it to take care of customer concerns.
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Anonymous
12/28/17
Helpful and easy
What do you like best? This program has been nothing short of wonderful from day one. It has helped our small business stay organized and productive. The staff and tech support are great to work with. Any questions we have had have been answered quickly and politely. I would recommend this software to any business owner. What do you dislike? System is slow. But not the trial version that provide, it works great!!!!! Takes forever to transfer data to Quickbooks. System continually lags. ...
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Anonymous
12/28/17
Great experience not complicated very hands on
What do you like best? Easy access great tools to utilize while using them What do you dislike? I don’t have any dislikes I’m still researching and learning everyday Recommendations to others considering the product: Sure What problems are you solving with the product? What benefits have you realized? None lately but if had to troubleshoot creating tuckets
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Anonymous
12/28/17
Very Neat!
What do you like best? This software has made my job so much easier! What do you dislike? It’s a slow program that could use updates What problems are you solving with the product? What benefits have you realized? All accounting and software issues
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Anonymous
12/27/17
Good Performance
What do you like best? Good performance. No complaints. User friendly. What do you dislike? Freezes at times where have to reset it. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Medicine
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Anonymous
12/27/17
Easy to use
What do you like best? The ease with which it took to use this What do you dislike? Sometimes it takes half a day to fix when problems arise What problems are you solving with the product? What benefits have you realized? It integrates my programs with ease
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Anonymous
12/23/17
Thank you for helping us find mHelpDesk
What do you like best? Especially I like this very much- Customizable Coloring of the work order type Recurring maintenance Report What do you dislike? there is a learning curve we were initially confused on which logins to use change is always hard, but we are figuring it out Recommendations to others considering the product: Recommended! What problems are you solving with the product? What benefits have you realized? The software: We have been in the business for 17 years now ...
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Anonymous
12/19/17
mHelpDesk
What do you like best? I like the fact that it helps me access information without using any internet glitches once i lose network What do you dislike? It is expensive. It can cost about couple of hundred dollars. It can be stressful to use for people who are not aware of it Recommendations to others considering the product: It is user friendly and time efficient and people can use it for ways to reduce errors. What problems are you solving with the product? What benefits have you ...
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Anonymous
12/15/17
It's Just OK
What do you like best? Ease of use, user friendly for both our office & our clients What do you dislike? Takes too long to load and there is a delay in waiting for responses to come through What problems are you solving with the product? What benefits have you realized? Different computer issues and program problems. We were able to contact our clients across the country and solve the issues in less amount of time that using a phone.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].