MessageBird Reviews in July 2026: User Ratings, Pros & Cons

Nice service with good customer support

What do you like best? I really like the service cost and efficiency What do you dislike? I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service. What problems are you solving with the product? What benefits have you realized? Auto sms messages when users submit their orders. in addition to promotional bulk campaigns.

excellent service - when it works

What do you like best? far easier than any other software we have used to add bulk text lists and send out thousands in an instant. What do you dislike? does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently Recommendations to others considering the product: highly recommended What problems are you solving with the product? ...

SMS service comparison

What do you like best? MessageBird will provide better C/P than Twilio. What do you dislike? No Japanese document and agent, but not primary problem. Recommendations to others considering the product: compare the price. What problems are you solving with the product? What benefits have you realized? We will send 2-10 SMS daily, and the number will be more. We need to reduce cost on SMS sending.

Unimpressed so far..

Unimpressed so far... we are a small business and have around 4,000 opt-in contacts. We decided to sign up with MessageBird and uploaded just under 900 contacts to test the response rates first.After waiting a while for payment to 'process'...(in this day and age!) we then compiled a campaign and clicked on the 'send' button - great we thought, we should see actions within the next few minutes at least, but no... we sent our SMS campaign at 13:24 and it's now 15:55 and still hasn't sent!It ...

Good service and simple api

What do you like best? I really like the simplicity of the API. What do you dislike? The MMS documentation could be better and the sms-logs are a bit clunky. What problems are you solving with the product? What benefits have you realized? We had another sms-api before messagebird, but it was clunky and actually more expensive.

Easy to configure, flexible and yet with human background

What do you like best? The system is easy and reliable. Cheap and fast. What's best is its human assistance in case anything goes wrong What do you dislike? Unfortunately italian virtual numbers are quite expensive yet Recommendations to others considering the product: Excellent service for SMS handling (inward/outward). Excellent provider for virtual numbers. Beware of difference of costs between virtual number country origin, could span from few cents up to some dozens of ...

Cheapest / Fast Delivery / Excellent Customer service

What do you like best? I like the Speed of the delivery, Support I got from staffs and Pricing is the cheapest What do you dislike? Nothing so far. I would recommend this product to everyone Recommendations to others considering the product: Yes. Very much What problems are you solving with the product? What benefits have you realized? Bulk SMS potential customers, reselling

Professional support and reliable service

What do you like best? Messagebird support is quick to revert in case of any question or issue. What do you dislike? Not available in all the territories we would need. What problems are you solving with the product? What benefits have you realized? Makes it easy and reliable to send marketing messages to customers.

Easy to use

What do you like best? Simplicity. It was easy to integrate with our software. What do you dislike? Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We ...

I signed up with MessageBird last week and it was NOT a good experience

I signed up with MessageBird last week, uploaded some of my contacts, made a payment (through PayPal) and thought I was "good to go" but no, AFTER I paid, the site said I needed to answer more questions, which I did ... then asked me to pay for a number, but I could not because "there were compliance issue". I asked what the compliance issue were and never got an answer ...just some "canned" responses from the online help. Message bird send me an email asking me the SAME questions I already ...