Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Intuitive, fast, reliable

What do you like best? Once the dashboards are set and the keywords loaded, there isn't a more intuitive or helpful way to track impact, reach, and message development than Meltwater. It's the best virtual assistant for tracking results, and getting alerted when unforeseen events impact our work - and brand. The team at Meltwater is incredibly helpful, knowledgeable, and always ready to assist. Melissa and Bianca are absolute rock stars. Cannot live without them or Meltwater! What do you ...

Lots of options so can tailor to needs

What do you like best? Customer service is great! Very friendly and helpful. From the service itself, I get the primary benefit from the daily alerts. I also use their search option if I want to search for something in specific - keywords, etc. I like that you can set up a search to pull up stories with keywords in selected pubs only if you want. This helps drill results down to only the best and/or most applicable. What do you dislike? There are many options to fill your dashboard ...

Meltwater helps us make sure we interact with all of our customers

What do you like best? I like how easy the platform is to monitor customers and prospective customers we may have otherwise missed. UGC and engagement are top priorities for our team and now we are able to interact with anyone who is trying to reach us. What do you dislike? The sentiment monitoring isn't as smart as I would hope for. Most of the time everything is marked as neutral or even negative when it's not true. Recommendations to others considering the product If you want to ...

Meltwater is helpful and still growing

What do you like best? I like the dashboard which shows ad value and reach numbers... helps to quantify and validate media coverage. I also like being able to download contacts from their database. Their customer service is also great. What do you dislike? Some media contacts are listed in their influencer database, but do not have a unique email or phone...it's the generic email for the outlet. If they are listed, they should have their unique contact info. Also would love to have ...

Mostly-Satisfied Customer

What do you like best? I am a fan of Meltwater's media monitoring tools, as well as its list creation and segmentation tools, and its influencer targeting. What do you dislike? Some aspects of the platform's press release functionality are not intuitive. It's semi difficult to find the area of the site where one can find and compose a press release. It is also not clear whether or not the user will have to do all of the legwork in updating each and every media contact, or if Meltwater ...

Solid platform, excellent customer service

What do you like best? The customer service! My rep and the other Meltwater team members I've worked with are highly knowledgable and helpful. They bring great ideas to the table and share what they've seen work with other clients while maintaining client anonymity. It's been a very positive professional experience. What do you dislike? Filtering out search clutter is very manual. There is a Boolean query builder, but it's a little clunky in my experience. If you know how to build ...

Good support; hard to export results in the right way.

What do you like best? Support is really good. Meghan has been super helpful to our team on setting up and using the system. What do you dislike? I don't like how it's difficult to export tagged posts. I want an easy way to share about ~20 posts per month that have been tagged so I can send these to my team. Right now, I have to send this as a newsletter then PDF the email I get to my Gmail. Often times, several of the profile pictures are missing too. I'd like a word doc export that ...

Pretty good media monitoring platform

What do you like best? I like the ability to track media coverage for our company and our competitors. I like that we are able to set up automatic emails with media coverage updates daily. It is pretty easy to use, and they offer a lot of charts that we use for reporting to our leadership. They also have a wire distribution service that we use , which is also very simple and user friendly. Their customer service is also pretty good and they get back to you quickly if you have any issues. ...

Great Customer Service, OK Results

What do you like best? The customer service and relations is wonderful. The platform is easy to learn and use and is very intuitive. What do you dislike? The reports based on our keywords are painfully broad - to the point where I am more likely to find curated content from a google alert than from meltwater. The results are not tailored to what we like and are overwhelming and unrelated to what we want. It is also frustrating that you have to send press releases out through the ...

Simple, but can be frustrating

What do you like best? Meltwater has a very user-friendly database. It has supplanted Google News for me in a lot of instances, because I feel I get more results with the same ease of use. You can also set up email notifications that send coverage updates into your inbox, which I love. What do you dislike? I never feel that I can rely totally on the results that Meltwater returns to me. Without fail, the other monitoring products I use find something that this tool misses. This is ...