Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Deceptive Company

PROS & CONS What are the best aspects of this product? Better than Google Alerts, but not by much. Honestly it's overpriced and not worth it. What aspects are problematic or could work better? Meltwater is a deceptive company: 1. They don't tell you this, but there is a 60 day cancellation policy, buried in their terms of use, which - by the way - is not included in the contract you sign. The terms of use are linked to, within the contract, but not attached to the contract. 2. The ...

Deceptive Practices

What do you like best? Meltwater offers competitive, yet overpriced services. What do you dislike? Meltwater is a deceptive company: 1. They don't tell you this, but there is a 60 day cancellation policy, buried in their terms of use, which - by the way - is not included in the contract you sign. The terms of use are linked to, within the contract, but not attached to the contract. 2. The terms of use require you to email / write them 60 days prior to the end of your subscription ...

Do not use Meltwater

What do you like best? Nothing comes to mind. We signed a one year contract, were unhappy, and were forced into a second year. What do you dislike? Their estimations/calculations for ad value and circulation were so overblown and unrealistic that they were unusable. We also fell prey to their auto-renewal policy, which was of course buried in the fine print and not discussed until it was too late. Recommendations to others considering the product It has been a while since we used ...

Contacts, Newsletter are Very Useful

What do you like best? We are an almost two year user of Meltwater for our large orthopedic group. I primarily use it for media contacts and media tracking. It is a great resource for media contacts especially narrowed down by beat and appears to be very updated. It also provides social media handles and information for those people which is super useful. Also think the social media monitoring platform is top notch - we can't monitor Facebook and Instagram on other platforms like we do ...

Very powerful, but rather expensive

What do you like best? I love being able to access all of the times our organization has been mentioned in the news (or on social media and generate a report for funding/reporting purposes. What do you dislike? Alas, software like this comes with a price. I wish it were slightly cheaper, though they do offer tiered packages based on what you can pay. Recommendations to others considering the product This has been an incredible timesaver for me as a communications manager, especially ...

Great

What do you like best? Tracking media coverage and analyzing placements (their reach/impressions, whether it was negative or positive, etc.. It's also a great tool to us to monitor organic pickup. What do you dislike? We tried out their media database for media and influencer tracking and it was hard to navigate. Recommendations to others considering the product It is my favorite media monitoring and analytic tool. What business problems are you solving with the product? What ...

Stay far away if you're looking for reliable broadcast monitoring

What do you like best? The social media monitoring and online news monitoring work well. What do you dislike? The broadcast monitoring does not pick up the majority of alerts even when they include the keywords. In addition, when alerts are picked up, the interviews are 99% of the time incomplete and it could take days for the account rep to find the rest of the clip, which when working in a time sensitive industry is completely unacceptable. I require timely transcripts and clips, ...

Meltwater

What do you like best? Meltwater has an extremely easy-to-use interface, and the software has been incredibly effective when we compile media newsletters for our clients. Additionally, my interactions with the Meltwater team members have been uniformly positive. What do you dislike? Overall, I don't have a lot of complaints. Importing content into the software for inclusion in newsletters can be frustrating, but, other than that, I've had a very good experience. Recommendations to ...

Great Customer Service and Easy Navigation

What do you like best? I greatly appreciate the responsiveness of our account representative and the willingness to set aside time to help troubleshoot issues when they arise. What do you dislike? I wish we could get access to a few more of our local media outlets, since the service picks up some local stories but not others. It would be great to have a one-stop shop to find everything, instead of searching individual local outlet sites separately from Meltwater. What business ...

Senior Account Executive at MissionCTRL Communications, a boutique, cleantech communications firm.

What do you like best? While I have used a number of media tracking and media database software platforms (Cision, TrendKite to name a few, Meltwater by far offers the best experience out of all of them. The best thing, to start, is the UI. It is clean and intuitive, and, unlike CisionPoint, does not look like it was designed in 1995. The colors are calming, and the formatting for charts makes complete sense. Furthermore, I appreciate that the platform is constantly evolving. I've used it ...