Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Amazing Contacts, Tools, and Data at my Fingertips

What do you like best? Circulation numbers, List building features, Meltawater Engage for social media analytics and influencer engagement What do you dislike? Not enough journos outside of US and Euro markets, dashboards are complicated to design properly Recommendations to others considering the product Consider the geographical spread of media monitoring/outreach you need and the global limitations of Meltwater. Since Meltwater has purchased Sprout Social (branded as Meltwater ...

Meltwater makes my job so much easier.

What do you like best? I like that Meltwater has the ability to send out emails to multiple recipients at once without having them all CC'd and how it makes finding reporter emails so much easier for me. I also like that we get reports twice a day that let us know where our clients were mentioned. What do you dislike? Sometimes there are glitches in the system that make it hard to send emails or find people's contact info, but that can happen on any platform. Recommendations to ...

Great Product for Trade Associations

What do you like best? The interface is very easy. It provides a quick, easy to read snapshot of all of our activities and campaigns. In addition we can measure overall success of our communication efforts as well as specific initiatives and easy determine what is resonating and other areas where more focus needs to be given (or de-prioritized. What do you dislike? Log in to multiple platforms and sometimes the it is hard to find specific instructions for different items. ...

Amazing tool

What do you like best? I love that I can monitor social and media with one click of a button, create visual dashboards and set up reports that get sent to my leadership. I can easily look up an article during a crisis and determine its reach and social shares to determine if it is indeed something that needs full attention. I also really like the ability to follow certain users on social and get live alerts when they post content that relates to my industry, this makes it easy to catch ...

Meltwater is a great resource for gathering and organizing information for my company.

What do you like best? There are many reports that assist with my monthly social recap. I also love that Meltwater picks up on every mention across social platforms. What do you dislike? There are so many features that are a little out of my budget working at a nonprofit. Recommendations to others considering the product Meltwater is an all inclusive system that offers so much more than just social and media monitoring. You can monitor, record and measure social endeavors. You also ...

Powerful product; exemplary support

What do you like best? Meltwater is an extremely powerful product, but it is set up in such a way that it feels simple and approachable. The customer support is out of this world. Working with Meltwater has allowed our organization to streamline and improve many of our p.r. and communications practices. What do you dislike? You have to enter your password every time you use the app. I know it seems simple, but it's enough of a barrier to enter that it keeps me from using the app as ...

Okay competitor to Cision

What do you like best? I like that Meltwater is a software as a service company that develops and markets media monitoring and business intelligence software. Knowing that digital data from individuals and businesses is growing exponentially, Meltwater is leading the pack by applying AI to identify trends, extending the reach of media monitoring. Meltwater News is an online intelligence service that searches for relevant keywords in a number of news sources. It includes the following: ...

Meltwater does a decent job at what I need.

What do you like best? I really appreciate the ability to easily schedule out content posting and monitor the results. It's not my preferred platform, but it gets the job done efficiently enough for my client's needs. I don't use as much of the program as I could because we only use it for social posting, so I can't really speak to other factors related other than this one aspect. What do you dislike? I don't have anything I specifically don't like, but it just seems like it could ...

Meltwater for PR

What do you like best? I like the email tracking feature that allows you to see how journalists are interacting with pitches they receive. It's nice to who has opened it or not opened it, how long they have read it etc. What do you dislike? I don't like that there isn't an easier way to filter down results once you do searches. I also don't like that many of the contacts are not up to date. Recommendations to others considering the product Think about what your needs are as an ...

Features do not work as marketed, poor customer service

What do you like best? There is nothing about this product I would recommend to a colleague. What do you dislike? Some features were appealing, but because the media lists and news monitoring features were incomplete and inaccurate, features such as reporting, analytics, and press release distribution became useless. Incomplete and inaccurate media lists, which rendered the press release distribution function useless because we couldn't send a press release to the reporters or ...