Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Great for Tracking but Sometimes Hard to Filter

What do you like best? Meltwater is helpful for tracking media hits generally, especially regarding your organization or employees. It's fairly simple to sort through the information, and their newer reporting system is nice looking. Meltwater's social media tracking piece has been hugely helpful to us, especially for making it easier to report on social media engagement. What do you dislike? You need some familiarity with the industry to understand what information is valuable and ...

I like how easy to use Meltwater is

 

Not updated, not super useful

What do you like best? I appreciate that they can quickly give you any reporter's email address and you can search by beats, by media (radio/print/tv, etc, and you can search by location. that is extremely helpful. i also appreciate that you can keep databases so for example, if i quickly need to send an email to reporters in houston, i have a stack of contacts that i know are reliable. What do you dislike? so often the contact information is completely wrong or the person doesn't ...

It just keeping getting better every time!

PROS & CONS What are the best aspects of this product? Their products are nothing but easy! They're constantly adding functionality to their offering. That's a good thing as that would lead to enhanced results. I like their social channel monitoring and executive alerts. I'm seeing plenty more going in our industry befor taking a chance with Meltwater. What aspects are problematic or could work better? It's a bit high in terms of pricing. At times, I feel a bit rushed taking ...

I'm a senior account exec for a communications firm.

PROS & CONS What are the best aspects of this product? Even when utilizing numerous media tracking and database software, Meltware, so far, provides the most pleasant experience. One thing that stood out is it user interface. It's highly intuitive and crispy clean. Colors seem serene and chart formatting is so sensible. I like how the platform continuously evolves. What aspects are problematic or could work better? With all its benefits, Meltwater runs a little slow. It takes a bit ...

CCAB has benefited greatly from switching to Meltwater

What do you like best? * Customer Service * Extensive reach and up to date database * Great analytics What do you dislike? * difficulty building lists *Not the easiest instructions on how to navigate meltwater's features. (wish there was some sort of handbook etc *List numbers should corespond with how many influencers we can sent out, so if our max is 1000 recipients, lists should be able to go to 1000 people (for ease Recommendations to others considering the product ...

excellent customer service, difficult at times to use

What do you like best? I think Meltwater's customer service is excellent. Their reps are always available to troubleshoot issues and answer questions. What do you dislike? I think the organization of the site is still a bit too clunky and difficult to engage with. Even after a few tutorials, I still find myself clicking around to find what I'm actually looking for. Recommendations to others considering the product I think Meltwater is a great software to conduct outreach to ...

Long Time Meltwater User

What do you like best? I like that I am able to get the daily news digest sent out to me every morning. It often catches media hits that I do not see in my notifications when on other platforms. My entire staff uses Meltwater to monitor industry news, social listening, and monitoring. We also love our account rep. She is very responsive and always answers our questions in a timely matter. We buy many reports from Meltwater which gets sent to the board annually. What do you dislike? ...

Meltwater became my favorite digital co-worker

What do you like best? The suite helped automate work and save time in reporting, media monitoring, outreach and more. There was always peace of mind that no important headlines or coverage would be missed. What do you dislike? There was nothing specific I dislike about the Meltwater platform. The only addition I would love to see and missed from previous competitors was the ease of looking up a particular outlet's reach or readership. This was not possible with Meltwater. ...

Meltwater - Must-have for any global player

What do you like best? As a small team, Meltwater has been a powerful tool that allows us with a couple clicks of a button to track our media mentions and see PR analytics. My team is especially fond of the daily emails, which allows us to quickly review our daily press. We also have an amazing account rep that we work with. He is always responsive and willing to jump in to help us with any needs we have on our platforms. What do you dislike? As an administrator that works with ...