Meltwater Reviews in August 2026: User Ratings, Pros & Cons

A marketing manager in the digital world.

PROS & CONS What are the best aspects of this product? I love how we're able to get high quality attention and concentration from our account executive. Even if we're running a small-scale business compared to the other accounts she has. It's awesome to know I can reach someone at any point in time. That way she can work quickly in resolving our issues. What aspects are problematic or could work better? This really isn't something that Meltwater has made wrongly. But the needs of ...

Meltwater Review

What do you like best? The hands on help from Meltwater team navigating the system and helping make changes when needed. The quality of the news stories delivered helps me in my daily tasks sending out news alerts or breaking stories pertaining to our industry. What do you dislike? Somewhat petty but subscription websites are sometimes tough to get around, and although Meltwater has been helpful with some of these issues, other times stories get away from you if you don't have the ...

Must-have tool for any marketer

What do you like best? The tool is very intuitive, and you're ready to start using it immediately, even before training. I'm able to create reports easily as well. In Engage, I love the social calendar, where I am able to see all my profiles in one go, as well as the ability to duplicate any posts quickly and easily. Another favourite is being able to schedule a post multiple times in a single go. What do you dislike? I wish there were more configurations available in the charts (as ...

A media software that functions efficiently paired with above average support.

PROS & CONS What are the best aspects of this product? Client service has been excellent. They're capbable of troubleshooting just about any issue coming their way. Responsiveness has never been short of outstanding. They're always willing to resolve problems regardless. The account rep that was assigned to my organization is a true expert of the platform. What aspects are problematic or could work better? I've been utilizing the system for some time now. So expect me to continue ...

Product knowledge and support is great, platforms are easily navigated, very satisfied customer

What do you like best? Rep and Help Desk responds incredibly fast, usually resolves issues within minutes. Platforms are easily navigated. I use the News inbox and newsletter most frequently and I am so grateful that my work saves if I need to go to a different tab. The mobile app is also a great convenience. I can tag articles while out & about and compile a newsletter much quicker when I'm back at the office. What do you dislike? The platform is a little bit more simplified than I'd ...

Meltwater is a great tool for internal use

What do you like best? Meltwater is a great tool for monitoring and reporting. What I like best is how user friendly and easy the platform is for us to go in and monitor and create reports as needed. However, should we need any assistance, the customer support is great. What do you dislike? What I dislike about Meltwater is that sometimes to get the most accurate results, you have to go in manually and make adjustments accordingly. What business problems are you solving with the ...

Outstanding Customer Service

What do you like best? The Meltwater tool is user friendly and has a lot of capacities I haven't tapped into yet. But the service is bar none. Mario and his team consistency provide outstanding service in meeting our objectives. I also appreciate the webinars that go hand in hand with the continued changes in social media communication. What do you dislike? Price is difficult for small entities, but you get what you pay for. Recommendations to others considering the product ...

Great PR Analytics tool

What do you like best? I love that I can see all of our media hits in one spot, and I also love the tools for creating lists of influencers around specific parameters. Incredibly helpful for building new media lists! What do you dislike? There are tons of options and capabilities with this tool that I haven't even used yet. What business problems are you solving with the product? What benefits have you realized? I am able to create a very accurate picture of our media hits, and the ...

Setting the bar at an all-time high.

PROS & CONS What are the best aspects of this product? Each Meltwater aspect has been tremendous. And it came with some worthy standouts. Initially, I like how simple it can be to explore via both search functionality and influencer database. I'm happy with the quickness of its result loading time. Our older PR platforms took a long while to load. What aspects are problematic or could work better? After playing around with Meltwater for a few months, I'm proud to say that there are ...

An all-around platform with solid customer support.

PROS & CONS What are the best aspects of this product? I can't get enough of its customer support! The Meltwater team that my rep worked with are experts. They've been a big help to us. They usehred in awesome ideas that are useful. They imparted the things they saw that worked in other clients while ensuring other clients remain anonymous. It's been nothing but a great experience professionwise! What aspects are problematic or could work better? It's a manual approach when it comes ...