Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Deceptive auto-renewal technique

What do you like best? The interface of Meltwater is very user-friendly and their Dashboard is helpful. What do you dislike? Deceptive auto-renewal clause in their contract which was never communicated by the company nor the Sales Rep who actually throughout the first year of the contract tried to renew our subscription on multiple occasions, indicating that they need our permission to extend the length of the contract. Very poor Customer service that is focused only on the gains ...

Meltwater allows our University to keep up to date on Alums

What do you like best? I love that Meltwater gives me the opportunity to get daily digests of articles that use our University name. This allows me to keep up to date on what our Alums are doing. We use Meltwater in conjunction with Team Support. Team Support compiles a daily digest with all articles using Drew University. We go through the articles and add them to the Alums record in our database. What do you dislike? I dislike looking through all of the articles. They are not all ...

Helpful but TERRIBLE customer service

What do you like best? I like that you can have the program monitor for specific topics and it will alert you when new ones come up that may be of interest to you. It definitely helps you find points of conversation that you wouldn't otherwise be able to find through a traditional media search. I do believe it has some of the best technology for media monitoring. What do you dislike? HORRIBLE customer service. Before I purchased Meltwater, I was receiving multiple calls PER DAY to buy ...

Good platform to monitor news coverage for PR clients

What do you like best? Meltwater was very helpful in sending daily media monitor reports when I worked at my first public relations agency from 2013-2016, and I used them one for one primary client who was in the news very frequently. The client appreciated the daily updates, and since they were set for early in the morning we were able to relay any news, positive or negative, very quickly. The client often had frequent negative news so that was advantageous to share with the client and ...

Fantastic tool for PR professionals

What do you like best? The tools available with Meltwater are definitely powerful. We primarily use it for media tracking and social media tracking. But their customer service is amazing! I've never had an issue with reaching out to them for small things. What do you dislike? There are so many extra - and very intriguing - features that are a little out of budget for the startup I work for. Recommendations to others considering the product I would say that I highly recommend ...

Essentially Google Alerts on Steriods

What do you like best? I love the robustness of the Meltwater platform. I can create all different types of queries to track different types of media mentions. I also love that it sends me daily emails with a list of all our media mentions that I can customize myself. What do you dislike? Due to the robustness of the platform, there’s a slight learning curve for employees who have to learn how to use it. Recommendations to others considering the product We’ve been happy with it ...

A useful starting point, but important to understand the tool's limitations.

What do you like best? Meltwater's media monitoring function allows to you to easily create and save boolean searches for a large number of clients/campaigns. By playing with keywords, you are able to filter out a lot of irrelevant content. But the tool does sometimes miss coverage. What do you dislike? The influencer data base is a good starting point for identifying target journalists and building a media list. But the tool is often out of date or has general outlet email addresses ...

Keeps me up to date

What do you like best? Receiving daily emails in my inbox that report any press or social mentions. This helps us to keep executives up to date and be able to more easily interface with the media. What do you dislike? There's a usability learning curve, but this is easily overcome through some training. I have been using it for over a year, and feel that I have yet to learn or use all that it is capable of. The time it takes to dig all the way in is a lot, but probably worth it in the ...

Rethink your sales strategy and customer experience. Please.

What do you like best? The ability to generate reports and daily news emails. What do you dislike? I WANT to like this service. There are a lot of ways it can be useful to me. But honestly, the incessant constant follow-ups and disguised "support" calls that are really just sales calls make dealing with them basically unbearable. The majority of your target market is PR professionals, Meltwater. And frankly, most of us see straight through your aggressive sales tactics and they drive ...

easy to use and learn, makes working easy and fast

What do you like best? easy to use, easy interface which helps newcomers as well. Meltwater support is amazing, they are always ready to help you in your needs. What do you dislike? sometimes too much work = finding info sometimes takes long. good info and amount of it can be a problem as well. there are so many options and opportunities.. If you do not know what you want or what you are aiming to it is easy to get lost with all the info that is available. Recommendations to others ...