Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Modern interface and good support

What do you like best? The interface is very intuitive and offers a lot of options for tracking and analytics. It's easier to stay on top of my monthly reports and those reports have become more visual and detailed. Support is also always quick to respond and I feel like I'm communicating with a real person on the other end. What do you dislike? I wish Meltwater would be more permissive of which outlets it tracks. They're often willing to add new websites but sometimes have rules ...

User-Friendly

What do you like best? It helps us create media scans easily and quickly. It also helps us distribute it in eye-pleasing way with links and quick one click options. We can easily keep lists of reporters based on certain topics or campaigns which is really useful when you want to pitch a story. What do you dislike? Their customer service has been slower than we would like, especially considering we are paying for their top package. Recommendations to others considering the product ...

Meltwater - Inaccurate Monitoring

What do you like best? I like that you can select certain placements and then see analytics on them and the breakdown of competitor coverage. What do you dislike? This tool is simply not very accurate. I search for placements by hand for my clients through Google search results and often those won't show up in Meltwater. This shows that it's only good for a general overview of monitoring, but can't be solely relied on. Plus there's a ton of garbage placements it finds, such as ...

A marketing manager in the digital world.

PROS & CONS What are the best aspects of this product? I love how we're able to get high quality attention and concentration from our account executive. Even if we're running a small-scale business compared to the other accounts she has. It's awesome to know I can reach someone at any point in time. That way she can work quickly in resolving our issues. What aspects are problematic or could work better? This really isn't something that Meltwater has made wrongly. But the needs of ...

A media software that functions efficiently paired with above average support.

PROS & CONS What are the best aspects of this product? Client service has been excellent. They're capbable of troubleshooting just about any issue coming their way. Responsiveness has never been short of outstanding. They're always willing to resolve problems regardless. The account rep that was assigned to my organization is a true expert of the platform. What aspects are problematic or could work better? I've been utilizing the system for some time now. So expect me to continue ...

Great listening tool + customer service

What do you like best? Meltwater is great! I run the social media for my company and it really helps keep me organized, as well as create monthly reports, stay up-to-date on what news outlets have mentioned my company, as well as reply to messages on all of our social media platforms from our customers. What do you dislike? Due to some API issues lately, there hasn't been as much that I can do with Instagram, especially with listening and replying to comments. I understand that this is ...

Meltwater is an all-around high quality platform for media contact list building

What do you like best? First off, for new users, the customer service is great. Meltwater can be intimidating at first because it is full of capabilities, so the customer service were extremely helpful in using the platform to its potential. Furthermore, researching specific media outlets and professionals with instant access saves time and money. Then I factor in its media lists and comprehensive news monitoring and reporting quickly became indispensable tools. What do you dislike? ...

Customer Service is the Key

What do you like best? I appreciate the customer service I receive from Meltwater. Any question I have is resolved within that day, and my issues are many times "user error" or simply me not knowing how to fully access the capabilities. Meltwater is a powerful tool, and I could not survive without it. My bosses are looking to me to be able to target a specific audience within a moment's notice. It also helps me with monitoring and reporting the coverage we receive. What do you dislike? ...

Setting the bar at an all-time high.

PROS & CONS What are the best aspects of this product? Each Meltwater aspect has been tremendous. And it came with some worthy standouts. Initially, I like how simple it can be to explore via both search functionality and influencer database. I'm happy with the quickness of its result loading time. Our older PR platforms took a long while to load. What aspects are problematic or could work better? After playing around with Meltwater for a few months, I'm proud to say that there are ...

Horrible Way to Conduct Business - BEWARE of shady business practices

What do you like best? The media outreach service itself is actually very helpful, however, I don't know if it is worth the negotiated price point of $7,000. What do you dislike? The business practice. I was a meltwater customer for a year, and when it came time to talk about my autorenewal for my contract, I asked to not be charged so we could discuss options. I was told that my autorenewal was put on hold by a rep in Miami and even called her supervisor and I was told the same ...