Meltwater Reviews in August 2026: User Ratings, Pros & Cons

An Easy-to-Use PR Tool

What do you like best? Collection place for all of the press and social mentions of our company. Amazing customer service; my rep is always there whenever I need help solving something. Compact reports that can be easily modified and sent out from the platform. What do you dislike? A steep learning curve when getting started on the platform with how to use all of the tools and charts. I suppose the steepest part of the curve is when you are trying to make things more custom ...

Great product with flexibility, kept from a perfect 10 by account restrictions

What do you like best? The product itself is excellent and it scrapes everything out there like a pro. Looking for your brand to mentioned anywhere? You're in good shape. What do you dislike? Regional account restrictions really put a damper on our ability to use it org-wide. As a global company, being able to SEE international stuff but not grant access to our employees outside of the US without paying a CONSIDERABLE additional sum was a big disappointment. Recommendations to ...

Good Product

What do you like best? This was the first media monitoring platform that I have used, and it made jumping in to using it very simple. It sends a daily notification of the top mentions, which has been very useful in allowing me to identify news stories concerning my organization that I otherwise might not have known about. What do you dislike? Logging in to review further than the email provides has been difficult, but that could be because of the way that my login was set up. ...

Meltwater Review

What do you like best? The hands on help from Meltwater team navigating the system and helping make changes when needed. The quality of the news stories delivered helps me in my daily tasks sending out news alerts or breaking stories pertaining to our industry. What do you dislike? Only thing I dislike is the availability and access to subscription based websites. Sometimes I miss things or stories due to that, but that is to be expected. Can't get them all I suppose. I believe ...

Aggressive staff and spam.

What do you like best? I honestly couldn't tell you because there isn't anything that I like best. What do you dislike? I very much so dislike their aggressive sales tactics, their inability to take a firm "no" for an answer, their complete disregard for our time, and their practice of adding people to their mailing lists without actually getting permission to do so. In my experience, Meltwater is nothing more than an aggregator for their own spam. Recommendations to others ...

I will never recommend any Meltwater products or services

What do you like best? Some of their employees genuinely want to help (which is what I like best however, Meltwater as a company doesn't give them the tools to do so. What do you dislike? Terrible customer support: If you try calling Meltwater's customer support number often times they simply don't pick up. In every case in which I did get someone on the phone from Meltwater and I had a problem, the person I was talking to could never solve my problem, not once. They always had to ...

Meltwater allows for tracking data easily

What do you like best? The ease of use and the ability to see what pr strategies are working effectively by monitoring their reach and interaction. I think that by using it and tracking data, we can see what works and what doesn't on a much more consistent basis. Before using Meltwater, we could sometimes misplace our time working on projects that didn't penetrate our market the way we wanted to. Now, we can see what our audience reacts to and what they don't, and more importantly, how we ...

Confusing without Training

What do you like best? Meltwater does allow a large overview of your media hits, company mentions, or interviews from those within your organization. What do you dislike? I dislike how hard it is to summarize data over time. For example, when trying to see how many media hits one paper or post had over the course of a few months and by whom it is hard to pull the data and condense it into just what you need. What business problems are you solving with the product? What benefits have ...

Great PR and Social media tracking

What do you like best? I like that this allows us to track multiple things in one place and the aesthetics of the site. It is pretty easy to navigate and I like that you are able to easily customize the specific dashboards based on specific needs. The account support that I have experienced has been great and our rep checks in to make sure that everything is going well in the program. What do you dislike? It isn't the most intuitive program to use and so it does take some training and ...

No longer spinning my wheels

What do you like best? I'm a one-woman shop in my small non-profit and I was spinning my wheels every time I attempted to get media coverage. My excel spreadsheets were always out of date, my press releases took hours to send individually to journalists or were ignored if sent en masse. After just one month of using the Meltwater platform, I've already had coverage by three media outlets! It's so simple to send personalized releases or pitches without spending hours on emails and it's so ...