Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Highly recommend- better than Salesforce’s Social Studio

What do you like best? The Meltwater app is intuitive and pulls great data. A big thank you to our amazing account rep for helping us set up the right searches, pull the correct reports & thoroughly understand the analytics. I researched many PR and social monitoring tools before choosing this one. We switched from Salesforce’s Social Studio, which was clunky, outdated, not intuitive and pulled incorrect data. What do you dislike? Nothing! I loved using a Meltwater and would ...

Meltwater is the Winner in Social Media Monitoring.

What do you like best? Meltwater is extremely useful in being able to monitor what is being said about our company on a global scale - specifically on social media. I get an email every morning that shows me exactly who is saying what and on which platform. From here I can take action and ensure that I'm staying ahead of any negative - and positive! - remarks. We also have the media monitoring set-up, but we don't use this as much. What do you dislike? Meltwater's platform can be a ...

Meltwater is very user friendly, but not always the most accurate.

What do you like best? I used to utilize Meltwater at my current PR agency and it was always very helpful finding media contacts. What do you dislike? It seemed like it was not always updated with the most up-to-date reporter contacts. Seemed to be some growing pains at the time. Recommendations to others considering the product: I think Meltwater is on the right path, but it is difficult for other people in my office to understand and requires quite a bit of training. Our ...

Meltwater - good for monitoring

What do you like best? I like that Meltwater allows me to personalize the dashboards to really get to what I need. It helps us with our media monitoring needs and it serves us very well when we are looking for information about a particular subject. We can specialize our reports and that helps us with industry news as well. What do you dislike? Sometimes it can be a little hard to decipher the information, especially when it comes to gauging sentiment on news pieces. Additionally, ...

Not for me

What do you like best? When Meltwater is able to catch all of my articles, the tagging feature is really nice to keep track of different campaigns. I'm sure that the analysis of coverage is helpful, too, but I can't even use it until I get to a point where its tracking all my coverage. What do you dislike? Not user-friendly - doesn't feel like it was created with its audience (PR pros in mind. Doesn't catch around half of my coverage. While my rep tries to be helpful, they often ...

Lots of kinks and UI issues, media library is not very large, adding is cumbersome

What do you like best? I like the search functions best, it's easy and thorough searching by topics, keywords, etc. I use this to track coverage for clients and it digs up everything, catches more than Google alerts for sure. What do you dislike? The database/library of journalists/authors/publishers is not very large. We are always having to add people from scratch which is not easy or intuitive. The site has a lot of UI glitches and is not always intuitive. Recommendations to ...

This tool is essential for me to perform in my role keeping our company informed

What do you like best? I love that once i have my dashboard set up, i have the resources I need to get the daily information I need, right at my finger tips. I also like that I can set up auto alerts on new news items. What do you dislike? It takes time to refine your search parameters. It is a continual process. The crawlers will bring up stories and items that may not be related to your topic, product. Also sometimes important stories might be missed on certain websites. However, ...

Great for social listening and measurement

What do you like best? I like the Meltwater consistely finds conversations not found on other less robust listening tools. I also like that the reports are pretty customizable. One of the things that was a differentiator for this tool was the ability to change sentiment for conversations. As a hospital, terms like "sick" and "flu" can sometimes be part of a positive conversation. Lastly, their customer service is phenomenal. What do you dislike? The only thing I dislike is that ...

Senior Global Marketing Communications Manager for a B2B technology company in CA

What do you like best? 1 I like Meltwater's analytics, dashboard and reporting features. After you purchase your subscription, Meltwater sassigns you to a complimentary "Client Success Consultant" to help you learn how to use Meltwater. My consultant, Alyssa Watkins, helped me set up searches and build dashboards so I can measure my brands media mentions, potential reach, monthly ad value, and sentiment . We built them so I can measure the increase in Brand Awareness for my company and I ...

Excellent!

What do you like best? Meltwater has helped our organization to hone in on our outreach strategy and marketing efforts in a very organized manner. I love how responsive Meltwater's team has been in helping every department in our organization to utilize Meltwater to its highest capability. What do you dislike? Some of the UX is a little incomprehensive and you have to spend some time getting used to it. Recommendations to others considering the product: Meltwater is a necessary ...