Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Great tool to monitor your brand

What do you like best? Great tool to monitor your brand on internet (media, social media, etc). Once configuration is done you don't have anything more to do. Especially useful for social media (when you're not tagges) and for web media (as you can monitor also your products name even if your company is not mentionned). What do you dislike? At the beginning some sources were not considered by Meltwater and we had to enter the articles manually. But after mentionning it to our ...

Valuable Platform; Fabulous Customer Service

What do you like best? The influencer database. The almost 24-7 customer service from our rep Andie --- FABULOUS!!!! Give her a raise! She always available when I've contacted her and always willing and able to help in any way I need. That's unseen in today's world. The media monitoring service is also terrific. What do you dislike? The intense sales push. Ours wasn't too bad, but when I have tried to "sell" your fabulous customer service and wonderful platform and media monitoring ...

Insightful intellgence

What do you like best? Terrific customer service. Regular follow-up on newly created searches, and regular suggestions for relevant searches and products. What do you dislike? Takes some work in getting proper searches, finding the balance between too much information and not enough. Recommendations to others considering the product: Define your requirements very specifically. The support team is excellent. What problems are you solving with the product? What benefits ...

Outside Insight Upside Down

What do you like best? It's a great tool to consolidate tons of PR data into one spot without wasting time on a typical search engine. What do you dislike? You have to do a lot of legwork in a search to make it work for you in a helpful way. What problems are you solving with the product? What benefits have you realized? The newsletter design process is a little clunky. We've realized the daily alert system is a helpful way to start our day, though!

Great media monitoring tool

What do you like best? The media monitoring capabilities and keyword searches enable us to keep tabs on industry news and competitor coverage, as well as tracking our own media mentions. What do you dislike? Semi-frequent technical issues/error messages. What problems are you solving with the product? What benefits have you realized? We are solving the problem of how to stay educated and informed on the media landscape in our industry. We have also realized some media ...

Positive experiences working with Meltwater on media issues

What do you like best? I like its ability to find the right news articles for our newsletter and the responsiveness to our feedback. I also enjoy when they check in to ensure we are satisfied with their service. What do you dislike? Occasionally slow to respond to questions, but not frequently enough to raise concerns. I would like to be able to download the dashboard data into excel. Recommendations to others considering the product: It allows you to see the full range of ...

Cision is way better and has more contacts

What do you like best? It is cheaper than Cision. That is the only benefit I can think of. What do you dislike? Meltwater doesn’t have the same amount of contacts as Cision. Sometimes contacts are incorrect. They don’t have contacts from major publications. The UI is also confusing. Recommendations to others considering the product: Use Cision instead if you can afford it. If not, you can supplement by Google searches. What problems are you solving with the product? What ...

Excellent software, could be more user-friendly

What do you like best? I like that Meltwater shows daily dashboards. It really helps us measure where our posts and emails are making the biggest impact. I also really love the daily alerts, so we are able to keep up with all of the news going on in our area. With our plan, we are able to email up to 1,000 people per day, which allows us to reach huge numbers of people. It is directly because of Meltwater email blasts that we have been able to secure local business and stories. What ...

Excellent software, could be more user-friendly

What do you like best? I like that Meltwater shows daily dashboards. It really helps us measure where our posts and emails are making the biggest impact. I also really love the daily alerts, so we are able to keep up with all of the news going on in our area. With our plan, we are able to email up to 1,000 people per day, which allows us to reach huge numbers of people. It is directly because of Meltwater email blasts that we have been able to secure local business and stories. What ...

Helpful, but needs work.

What do you like best? The program is useful in that it helps you to narrow down your list of recipients to a very specific group of people, rather than emailing everyone on your contact list every time you send out a press release. You can target media members, for instance, according to their location, media channel, beat, role, distribution frequency, etc. What do you dislike? The overall platform is just very disorganized, in my opinion. The way everything is set up and laid out ...