Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Decent Technology, Horrible Customer Experience with Sales Staff

What do you like best? Overall, I like the technology. It works the way you need it to, mostly. And the user interface looks pretty good. What do you dislike? Without a doubt the biggest downfall of Meltwater is their overly aggressive sales staff. They are honestly the most infuriating people on the planet. They are relentless, and honestly we probably would have signed on with their platform a year earlier, had we not been so annoyed by their sales person. I've heard this feedback ...

A powerful PR tool

What do you like best? I love the Outreach tool that allows me to contact media directly in the program and track who read, skimmed or ignored my messages. This allows me to adequately follow with specific people. Another great feature is the reporting capabilities Meltwater has. What do you dislike? It is probably the priciest of the tools, and every add-on is thousands of dollars. Sometimes, in the implementation and set up phase, the tool might get a little confusing, but there ...

A marketing manager in the digital world.

What do you like best? I really like the fluid and modern interface, it is easy to use and makes its start simple. It has a very good support which means that we can almost always solve any problem that is presented to us quickly. I love how incredible it is to compile and manage all social networks in a chronological timeline. What do you dislike? I would like to be able to customize the reports more so that they are more specific. Specifically when extracting agent reports, I ...

It just keeping getting better every time!

PROS & CONS What are the best aspects of this product? Their products are nothing but easy! They're constantly adding functionality to their offering. That's a good thing as that would lead to enhanced results. I like their social channel monitoring and executive alerts. I'm seeing plenty more going in our industry befor taking a chance with Meltwater. What aspects are problematic or could work better? It's a bit high in terms of pricing. At times, I feel a bit rushed taking ...

A marketing manager in the digital world.

PROS & CONS What are the best aspects of this product? I love how we're able to get high quality attention and concentration from our account executive. Even if we're running a small-scale business compared to the other accounts she has. It's awesome to know I can reach someone at any point in time. That way she can work quickly in resolving our issues. What aspects are problematic or could work better? This really isn't something that Meltwater has made wrongly. But the needs of ...

Meltwater Review

What do you like best? The hands on help from Meltwater team navigating the system and helping make changes when needed. The quality of the news stories delivered helps me in my daily tasks sending out news alerts or breaking stories pertaining to our industry. What do you dislike? Only thing I dislike is the availability and access to subscription based websites. Sometimes I miss things or stories due to that, but that is to be expected. Can't get them all I suppose. I believe ...

An all-around platform with solid customer support.

PROS & CONS What are the best aspects of this product? I can't get enough of its customer support! The Meltwater team that my rep worked with are experts. They've been a big help to us. They usehred in awesome ideas that are useful. They imparted the things they saw that worked in other clients while ensuring other clients remain anonymous. It's been nothing but a great experience professionwise! What aspects are problematic or could work better? It's a manual approach when it comes ...

Good reporting, lacks impact in Canada

What do you like best? Reporting has its benefits for press monitoring let's you provide detailed reports. What do you dislike? The press pitch module lacks Canadian contacts and also misses searching Canadian national newspapers, like Globe and Mail. What problems are you solving with the product? What benefits have you realized? Was not picking up all our mentions, google alerts did better. Benefits were for reports compiling that saved time.

Meltwater is easy to use to send out releases and provides good use data.

What do you like best? Sending out releases is easy once I develop the list or reporters for a particular topic. I also like the rapid feedback on who is opening the email, etc. What do you dislike? The beats listed for reporters don't always align with what I am looking for, so I don't find some reporters I need to include on my lists. Recommendations to others considering the product: Be careful about how you identify beats. What problems are you solving with the ...

Excellent customer service for a great product

What do you like best? Comprehensive media monitoring and large reporter database. What do you dislike? Building and designing news releases could be more intuitive and simpler. What problems are you solving with the product? What benefits have you realized? Sending news releases, and automated daily news clips services. Streamlined services into one vendor, cut staff time to produce clips.