Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Basic service | Deceptive membership renewal practices

What do you like best? The interface is easy to use and easy to learn. There were no issues rolling this out to multiple users in our firm for basic searches and tracking media mentions of the firm and our projects. What do you dislike? Overall when compared to using simple Google alerts for topics and media related to my firm, Meltwater was outperformed by the free service. When we let Meltwater know that we were interested in cancelling because of this performance issue, they ...

Basic service | Deceptive membership renewal practices

PROS & CONS What are the best aspects of this product? The interface is easy to use and easy to learn. There were no issues rolling this out to multiple users in our firm for basic searches and tracking media mentions of the firm and our projects. What aspects are problematic or could work better? Overall when compared to using simple Google alerts for topics and media related to my firm, Meltwater was outperformed by the free service. When we let Meltwater know that we were ...

Run far away.

What do you like best? If you're looking for very BASIC PR reporting/monitoring, this tool may be for you. What do you dislike? Where do I begin...data coming into the platform is often times not accurate, or missing entirely. Even top-tier media placements. Customer Service/Account Management is lacking -- don't expect anyone there to help you with getting things set up, aside from the customer support. What problems are you solving with the product? What benefits have you ...

Meltwater review

What do you like best? meltwater is best for social media monitoring, its not as powerful as cision for news What do you dislike? not as powerful as cision for news monitoring What problems are you solving with the product? What benefits have you realized? definitely great for social media monitoring

Meltwater

What do you like best? I liked the daily reports and the information it provided, as well as the ability to change which competitors and areas to watch or not watch. What do you dislike? There was a little learning curve to the program, but overall it is very user-friendly. What problems are you solving with the product? What benefits have you realized? It's a great program to see our mentions and what our competitors are saying.

Okay platform, disappointing service

What do you like best? I think the Meltwater platform idea is a good one for PR, and can work well for a bigger business with a larger team capacity. What do you dislike? The account representatives always acted like they wanted to help, would email incessantly, but then accomplish really nothing. Our team didn't have the time/capacity to get our money's worth out of the platform and stated that repeatedly to our account representatives... However, they told us Oct. 10 or so that ...

A good Platform, some drawbacks

What do you like best? Meltwater makes my PR outreach easier and faster. I can easily search reporters and journalists by topics, source, keyword, etc. and add them to a list where I can outreach in bulk. What do you dislike? Meltwater does not display MANY journalist I find when searching manually. Even when I search the specific source or topic I know they have written under or about, still nothing. Also, Meltwater does not make follow up easy or allow personalization. ...

Our team has been very helpful and involved in setup and training and the system is valuable to us.

What do you like best? My team's favorite part of the platform is the "Influencers" tab. The editorial contact database and press release system is very helpful and useful. What do you dislike? It would be nice to be able to have different RSS feeds for different websites so different newsfeeds could be fed to different websites. Right now, this is not possible, but we have several regional sites that have unique news. What problems are you solving with the product? What ...

The verdict is still out with Meltwater

What do you like best? I like the editor search feature because it really helps our team. What do you dislike? The support is just ok and not that in-depth What problems are you solving with the product? What benefits have you realized? Editor research, media monitoring

Amazing tool and outstanding support

What do you like best? Meltwater has so many amazing features that allow me to find any mentions of my organization or our members online and to find relevant reporters that would want to write about our work. The support is also amazing and goes above an beyond to understand what our company's mission in and how they can support that mission. The software is also very user friendly and I have picked up many tricks by using it. What do you dislike? It is very expensive and some of ...