Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Helpful, User-Friendly, and Effective

What do you like best? I like being able to see the impact reports on articles involving clients and setting up dashboards that cover all social media activity surrounding relevant topics. What do you dislike? I dislike the process of adding contacts and organizing them into lists. I feel like the process could be made easier. Recommendations to others considering the product: Check out the impact reports! They are super helpful to those in the media industry. What ...

Limitless Potential

What do you like best? What I like best about the Meltwater platform is that there is so much that you can do with it. Having an interface that searches the internet for the terms you set is amazing. Having a database of journalists to reach out to is also an amazing perk. What do you dislike? Although it has so many features and there are so many things that you can do with it, that can also cause information overload and there is a large learning curve to using the platform. It ...

We have been very pleased with the exceptional customer service Metlwater offers.

What do you like best? If I need 1 on 1 attention, all I have to do is request it. Our Meltwater Rep. is knowledgeable of the product and leads us in the right direction. What do you dislike? Some times the dashboards are confusing to operate. Some of the graphs could be better labeled and user friendly. I would like to be able to easily transfer reports into a pdf that is easily explained and presented. There seems to be a disconnect when it comes to that. i have had a couple ...

I love Meltwater

What do you like best? User friendly and you don't a la carte me to death! What do you dislike? Sometimes they miss the smaller pubs in my market, but when told to add them, it's never an issue. What problems are you solving with the product? What benefits have you realized? Demonstrating value and reach is huge; working with the team to create better searches is very helpful and really cuts down on the amount of manual work I have to do within the system.

Great resource - Needs podcast outreach

What do you like best? I love how easy the user interface makes conducting topic and influencer searches. It's head and shoulders above my experience with Cision and Vocus software. What do you dislike? I would give my right arm, left toe, 10 eyelashes and an ear for a searchable podcast influencer database. These guys need people to interview. I need to be able to pitch my experts to podcasters. They are in front of one of the biggest demographics for my company, and this ...

Reliable Reporting

What do you like best? Meltwater has some excellent reporting functions which enable me to not only showcase our results, but also present them in a manner that is presentation ready for our senior leadership team. What do you dislike? Some of the functionality might be a bit more intuitive to use, but once you understand the nuances of the site, it is straightforward to manage. What problems are you solving with the product? What benefits have you realized? We are solving ...

functionality could use some work

What do you like best? I’m a previous user of this software who has been with a different software for year now. I would say this is one of the two best media monitoring platforms out there. Coverage is pretty good, media contacts are decent. What do you dislike? I always found it difficult to send press releases from Meltwater. I tended to export the emails and send them myself. I found the functionality in general to be a little bit more difficult to use in the platform more ...

Identify the potential through media

What do you like best? The Meltwater search is perfect and the user can easily configure the control panel. Daily I create content proactively, I inform myself about everything they say about the content and get a real-time view of each story published. What do you dislike? Renew this platform not only allow access to create a list or note of a contact but also use it as a CRM.Meltwater must create an option where an audio, a press mention or the work I do is downloaded through a ...

Collected mentions of government official for building media reports

What do you like best? The automatic collection of mentions on all sorts of media allowed us to easily build media reports daily for our PR records and flag any bad press right away. What do you dislike? Sometimes we would get irrelevant mentions in the reports. Recommendations to others considering the product: Great way to speed up and automate your media monitoring operations. What problems are you solving with the product? What benefits have you realized? ...

Mediocre product

What do you like best? Publications which can be attracted are nice. Different sources are easy to add. Easy to use interface so easy to get started with, I learned it in about 2 days. What do you dislike? UI very poor and visually unattractive, definitely not up to 2019 standards. Boolean cannot be overwritten. Recommendations to others considering the product: Not really advise on this product, quite mediocre for what it does. What problems are you solving with the ...