Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Love Meltwater

What do you like best? It's ever presence. There aren't too many products you can use that just run in the background and work, but Meltwater is one of them. I've never needed to make a customer service call, never needed to ask how to use something, it just works. And in a world like today, we just need things to work when we need them! What do you dislike? It's so powerful that I don't get to play with all the bells and whistles. If anything, I could be getting MORE out of it. I ...

Great software, needs more contacts and especially needs more diversity in the beats

What do you like best? I like how clean everything looks, how easy it is to find things and how fast everything loads. What do you dislike? There are not enough reporter beats compared to Cision. When pulling a list, it becomes much harder to drill down into reporters who cover only the pentagon when the broad category is government. Recommendations to others considering the product: Be aware of contract timing, can easily get bumped into another billing cycle. Know that if ...

great daily roundup of press hits and social mentions; good reporter database

What do you like best? Easy to find reporters' contact info and build press lists for specific places or issues. What do you dislike? Sometimes a reporter I'm looking for won't be in the database Recommendations to others considering the product: The best way to learn the tool is to get in there and play with it -- then ask for help if you can't figure something out! What problems are you solving with the product? What benefits have you realized? Media outreach

Meltwater has been easy to use, and very effective for my work

What do you like best? The ease of use is wonderful. It allows me to get my information out to the contacts I want. I appreciate the fact that I can organize my contacts by groups. The feature that is most helpful to me is being able to search for news contacts in different areas of the country. I also can check with the local area to update old emails as well. What do you dislike? The only thing I would say I dislike about Meltwater is the fact that there are so many new and ...

Good customer service decent value product

What do you like best? I am able to have a good sense of overall media and social media around a topic we are looking into. What do you dislike? I silike that the influencer database isn't updated on a monthly basis and also I don't like missing specific sources that are occasionally not pulled in by Meltwater. What problems are you solving with the product? What benefits have you realized? Tracking media and social media, crisis managment, building media relationships.

A Welcome Addition to Media Monitoring

What do you like best? I love the ease of using the keyword search. What do you dislike? The limited dashboards and widget function What problems are you solving with the product? What benefits have you realized? I can easily track a return on investment in terms of the potential to reach a targeted audience and gathering metrics to determine if the efforts put into a campaign paid off.

Our eyes and ears

What do you like best? The most helpful thing about Meltwater are the Morning Meltwater Reports. They help my team stay on top of mentions in the media and on social media. Meltwater acts as eyes and ears for our brand. What do you dislike? The least helpful thing are the Competitive Report emails. The graphs are too small and unhelpful in email format. Recommendations to others considering the product: If you like staying ahead of competitors and being more aware of your ...

All positive

What do you like best? I like the access to so many journalists based on beats and articles. I also appreciate the strong support to help learn all of the features. What do you dislike? I think I know how to do everything but many times I have to look around for a long time to figure out something I've learned before. What problems are you solving with the product? What benefits have you realized? I like being able to reach and personalize emails based on specific beats.

After using Meltwater for a year, we're doing everything we can to make sure this fit in our budget.

What do you like best? We love the daily social media alerts that we sometimes miss on our own. We also love the ability to send reports that highlight our activity. What do you dislike? Sometimes, because of the commonality of our faculty names, we have random people show up in our searches - such as professional golfers, etc. What problems are you solving with the product? What benefits have you realized? We are able to prove our reach and share of voice - and find those ...

Account reps are always helpful and keep us up-to-date with new product offerings

What do you like best? media monitoring dashboard along with the platform What do you dislike? extra cost to view for certain articles - our current contract includes postmedia premium content yet we are never able to view the full-text, What problems are you solving with the product? What benefits have you realized? Meltwater provides us with a one-stop-shop for media monitoring and media relations