Meltwater Reviews in August 2026: User Ratings, Pros & Cons

As it happens media notifications

What do you like best? I'm my estimation the best part of the Meltwater ecosystem is the ability to receive alerts as stories are published. This is critical as issues develop in the news. Working in a regulated industry it is critical that we keep abreast of developments in legislation and with our competition. What do you dislike? I wish that Meltwater included a larger number of included dashboards. A welcome change would be the ability to create a dashboard for every search or ...

Great tool for media monitoring and distribution

What do you like best? Viewing the data in the dashboards has been very valuable in understanding the success of our efforts. I also frequently use the search for influencers tool. What do you dislike? 1. The search influencer tool doesn't include the news desks for many of the outlets, so they must be manually added instead and aren't easily searchable. 2. Being able to monitor mentions is very helpful, but it's limiting in that it does not include radio mentions. ...

Helpful but overwhelming tool

What do you like best? The feature I have used most is the "Search for Contacts" page which better allows my company to target news and press releases to writes and reporters who would be most interested in receiving it. What do you dislike? It is a little hard to navigate at first and seems overwhelming to learn. It wasn't clear to me for a long time what exactly all the features were even for. Recommendations to others considering the product: MAake sure you take the time ...

My opinion of Meltwater

What do you like best? Meltwater has a great search filed that helps track media his we would not see. Better brand/product then other programs in the market. What do you dislike? Does not track other media such as Spanish media or FM radio. Also placing a photo in a media release can be difficult. What problems are you solving with the product? What benefits have you realized? No problems at this time.

Meltwater Review

What do you like best? The engage platform makes it easy to manage all communication in one place. I am able to see follower comments from all platforms in one place. I also am able to directly reply to our followers. This has allowed us to improve how we engage with our followers. What do you dislike? That sysomos and meltwater are not fully together yet What problems are you solving with the product? What benefits have you realized? Comms management. More likely to catch ...

The staff answers all of our questions prompter and provides a great supportive experience!

What do you like best? The access to data that is actually relevant and the ease of use. What do you dislike? Well, we do have to pay for it! We also implemented in the midst of a major company changeover so we don't have a lot of time to use all of the features. Fortunately, the monitoring has been excellent. Recommendations to others considering the product: Do the analysis of your needs and the product. Ask lots of questions and be willing to do the work to compare. ...

Switching to Meltwater was the best decision for our comms team! We're really happy with it.

What do you like best? The team is super responsive to any issues we have and works quickly to help us find a solution. What do you dislike? I can't think of anything negative. Everyone has been awesome. Recommendations to others considering the product: Do it! The platform is user-friendly and visually appealing and the staff are always eager to find answers to your questions or solutions to your problems. 10/10 recommend. What problems are you solving with the product? ...

Meltwater does the job for me getting new contacts! Gives me a way to track my press releases, too.

What do you like best? I like the ease of finding new contacts. What do you dislike? Sometimes I get lost on the site, but a chat with the online team always helps! What problems are you solving with the product? What benefits have you realized? I can find newspapers, radio and TV stations in a certain market, with ease. I can also share my lists with colleagues, which make a huge difference in creating reports.

Lots of upsides

What do you like best? The customer service is the reason we switched to Meltwater, and there still is no reason to leave. Also, the latest upgrade helped make the system more user-friendly. What do you dislike? Sometimes, design and layout are hard to format in the news releases. But that's a small problem, nothing that would make us want to leave. Recommendations to others considering the product: This is a powerful system for tracking media and social media mentions, ...

Seeing in the webs

What do you like best? Great boolean queries, the alert and dashboard set up is easy-peasy, and solid reporting abilities, and outputs. What do you dislike? It could use a little more of a link between the analyze and engage platforms, but that's getting to be REALLY picky. What problems are you solving with the product? What benefits have you realized? As I primarily work in social media, the Meltwater Analyze tool helps me track and amplify positive media and online ...