Meltwater Reviews in August 2026: User Ratings, Pros & Cons

Meltwater review

What do you like best? The user interface is very navigable, and can be modified if needed. The dashboard is helpful when reporting to our members about media engagement. What do you dislike? Nothing really, sometimes the morning newsletter draft is a bit late but infrequently. Recommendations to others considering the product: My advice would be that it is a good platform for morning newsletters What problems are you solving with the product? What benefits have you ...

One of the best apps to monitor your brand and business online.

PROS & CONS What are the best aspects of this product? Meltwater helps us understand what goes on with our business by pulling up relevant searches using this platform. I can do unlimited searches and categorize them the way I want to see them. What aspects are problematic or could work better? They should work on some of their existing issues to make it more convenient for users like me to do online searches. I usually filter for more news feeds, but I can’t view it right away on ...

A tool that helps us make better business decisions.

PROS & CONS What are the best aspects of this product? I logged into the platform and was quite surprised at how easy it is to use Meltwater to monitor our online content. The dashboard is so straightforward by providing you everything that you need in just one single click. What aspects are problematic or could work better? It’s a bit pricey, especially for startups. It would be nice if they can offer other budget-friendly packages for clients to choose from. They should also work ...

Great Media Intelligence Tool

What do you like best? I like how user-friendly making dashboards is. I appreciate the various tools to check on our media reach- for both news and social media. What do you dislike? Sometimes there are bugs on configurations, and we aren't able to see certain time frames--plus, it's a little on the expensive side. What problems are you solving with the product? What benefits have you realized? Internal communications with the newsletter function, seeing the sentiment ...

I love doing online searches for our products, and Meltwater deserves good feedback for a job well done.

PROS & CONS What are the best aspects of this product? It’s easy to see what goes on with our online campaigns by using Meltwater search filters. I can view and respond to comments and address concerns right away. This is an excellent tool that every business should utilize to increase their online exposure and promote brand awareness. What aspects are problematic or could work better? There are times where the searches won't load right away. I need to refresh the system several ...

Great value - good product

What do you like best? Unlimited queries, long historical data, easy to use, good analytics. What do you dislike? influencer analytics could be better and sentiment coding could be a bit better What problems are you solving with the product? What benefits have you realized? market research

Keeps us aware and updated all the time.

PROS & CONS What are the best aspects of this product? You can create and filter relevant searches about our products and services. It helps you keep track of things that you usually won’t see in Google or Yahoo. These results play a significant role in how we should work to take our brand to the next level. What aspects are problematic or could work better? It cannot filter content in other languages and radio as well. I wish that they could improve this feature so we can get ...

Amazing and accurate search results and gives real value for your money.

PROS & CONS What are the best aspects of this product? I appreciate the value of Meltwater on our business. I can always search for relevant online data without sweating too much. It's easy to use and understand and delivers instant results. What aspects are problematic or could work better? It has some opportunities to improve, like its overall coding function, to help deliver accurate search results. A great product but still needs to improve its overall functionality. What ...

Not what I expected for social media

What do you like best? I think it is a great product for PR monitoring for companies who want to measure exposure. What do you dislike? I expected way more out of the product. First, the reporting was subpar from a PR standpoint. It would tell us where we were featured in the news but it also missed a lot. We asked reps to help us with reporting multiple times and they didn't show us anything very useful. The product itself is very expensive, we thought the social aspect was ...

Good product - disappointing and deceptive customer service

What do you like best? It's a useful tool to provide media intelligence relevant to your business. What do you dislike? We've been a client for many, many years and while this is a significant expense for a fairly small company, we have always valued the product. Still, their customer service requires a serious upgrade. While account managers change on a regular basis we hardly ever have any interaction with them where we get the feeling that we are actually being valued as a ...