Meltwater Reviews in August 2026: User Ratings, Pros & Cons

"Meltwater Products"

What do you like best about Meltwater? Meltwater offers a great selection of business analytics and social listening tools and they will easily create a custom menu to meet your needs. One client of mine wanted to get a better understanding of how much value they were receiving from their social and news outlets. Meltwater's AVE (Advertising Value Equivalent) metric allowed them to access the monetary value from their received coverage in a monthly report. What do you dislike about ...

"Meltwater Media Monitoring and Digital Reporting"

What do you like best about Meltwater? Dashboards, word clouds and graphics for reporting What do you dislike about Meltwater? The setup at first can be intimidating and time consuming What problems is Meltwater solving and how is that benefiting you? Monitoring and Data recollection in one tool

"Great site"

What do you like best about Meltwater? easy access to media and great filtering capacity What do you dislike about Meltwater? not all emails for media are valid/exist on the site Recommendations to others considering Meltwater: Meltwater is helpful for well-established media and new-comers What problems is Meltwater solving and how is that benefiting you? -locating media for pitches -categorizing media by beat, source, channel, etc.

"Meltwater is a great tool to track media"

What do you like best about Meltwater? I can preset what I want results on and it will sum it up for me to scroll through and create my smaller report. What do you dislike about Meltwater? It sometimes grabs from questionable media outlets. Recommendations to others considering Meltwater: It is a great tool to do Media Monitoring and generating a nice report that you can email out to your team. What problems is Meltwater solving and how is that benefiting you? Being on top of the media for ...

"excellent"

What do you like best about Meltwater? ease of use, our account rep listened to us regarding an issue with the account that occured in 2019 and rectified the situation What do you dislike about Meltwater? having to manually add articles that aren't captured (but I like the feature), the fact that you ahve to pay extra for a service to access articles behind a paywall What problems is Meltwater solving and how is that benefiting you? calculating the reach for articles helps with metrics

"Valuable Tool in Improving Organization's Communications Strategy"

What do you like best about Meltwater? The Influencer search feature is incredibly helpful, and I love the ability to create a custom reporting dashboard that can then be shared with superiors. What do you dislike about Meltwater? I don't know why the platform isn't able to filter out stories that are obviously sent over the wire and thus pasted verbatim when looking through my inbox. Seeing one iteration of the story is enough - I don't need to see all of the syndicated copies! What ...

"Love the platform!"

What do you like best about Meltwater? At our nonprofit, we had a really difficult time managing our social media and press outreach needs (and associated reporting needs) with a small department of three. Meltwater offers an invaluable repository of press contacts along with simple list organization and easy in-platform outreach. We also love the tools for social listening and reporting. Meltwater also makes it very easy to receive alerts whenever our organization is mentioned in the news ...

"I use meltwater to send news releases to reporters and it has been a game changer."

What do you like best about Meltwater? The ease of use, ability to search for influencers, and the database. What do you dislike about Meltwater? That it does not have a spell check function for sending emails. You have to place a document in word to check the spelling and then transfer it to the email. It would be easier to create the document in the email. Recommendations to others considering Meltwater: I would recommend Meltwater for its database, ease of use, and customer service. What ...

"Meltwater experience"

What do you like best about Meltwater? My usage of the Meltwater platform has been solely with the Engage portion and it has been a wonderful overall experience. The ease of the platform is one of the best things. There have been times when I am on a deadline and I can pull up reports on a specific topic or campaign and it was helps drive my points with upper management. The customer service we've received has been amazing. Meltwater really listens to my concerns or if I get stuck they are ...

"We've tried them all, but this is the best."

What do you like best about Meltwater? Meltwater has all the information that we need, when we need it. If something is missing, we have a direct contact to reach out to and they always respond and add our new sources same day. The customer management team is suburb and the platform itself is easy to navigate and user friendly. I'm not tech-savvy, but Meltwater is intuitive and helps call out important things with the customized and targeted notification emails. Plus, you're able to set ...