Meltwater Reviews in June 2026: User Ratings, Pros & Cons

"Best available PR and media monitoring tool"

What do you like best about Meltwater? The best is the ease of search function. What do you dislike about Meltwater? The lack of an AI to help develop better searches for me. What problems is Meltwater solving and how is that benefiting you? We can see where the conversations are about our brand and addressing developing issues. Most valuable is the ability to communicate better internally on what truly is an issue, vs. an anecdote.

"Gives Valuable Insight"

What do you like best about Meltwater? Meltwater is easy to use and convenient. There is prompt support through the Account Managers and the online chat. Their global team can help refine searches for different languages. What do you dislike about Meltwater? Their social program only tags if published on Meltwater. I hope they update that. Also, it would be great if you could add notes to stories in Explore, especially because of foreign languages. What problems is Meltwater solving and how ...

"Application support engineer"

What do you like best about Meltwater? The management and team, they are very supportive. The environment is employee friendly and lot of events are there. The pay a lot of emphasis on employee well being. Lots of perks and benefits are there. What do you dislike about Meltwater? There is nothing to dislike. I learnt a lot. Recommendations to others considering Meltwater: One of the great product for media monitoring and management. What problems is Meltwater solving and how is that ...

"Amazing tool for social listening and response management"

What do you like best about Meltwater? The engagement & analytics feature, bulk response What do you dislike about Meltwater? There is no feature to track geo location of the consumers What problems is Meltwater solving and how is that benefiting you? Social listening with the help of boolean operators. Very good platform to track the owned mentions/conversations.

"A great tool to map media engagement"

What do you like best about Meltwater? The platform is simple and intuitive, allowing the user to come up with relevant data in minutes. Meltwater allows the users to effectively meassure the real reach of a news and to monitor in real time the impact of any media engagement. This helps us to show the client the effectiveness of our work, promoting transparency and efficienciy. What do you dislike about Meltwater? The reach on some social media outlets is somehow limited. When monitoring ...

"Meltwater feedback"

What do you like best about Meltwater? Automatic query generation upon just entering keywords is the best feature What do you dislike about Meltwater? Nothing at the moment honestly. But at times, word cloud feature gives tech glitches Recommendations to others considering Meltwater: Please use the query feature when you face difficulties while learning, makes the validation easier What problems is Meltwater solving and how is that benefiting you? Analyzing my brand mentions and ...

"Loved working in this tool, say it for monitoring, data analytics, reach, updating reports & many"

What do you like best about Meltwater? All the things it's very user friendly, I could make my reports very well with the help of this. What do you dislike about Meltwater? I didn't find any issue working in this tool, You find all your social media marketing reports in this single tool Recommendations to others considering Meltwater: Go for this tool, it will be less stressful to work with, all your need in this single tool What problems is Meltwater solving and how is that benefiting ...

"Excellent support!"

What do you like best about Meltwater? I've had nothing but superb support when i need assistance. What do you dislike about Meltwater? Their sales folks are dogged. Really a turn off. What problems is Meltwater solving and how is that benefiting you? I've been able to show leadership the value of our media outeach.

A marketing manager in the digital world.

PROS: I love how we're able to get high quality attention and concentration from our account executive. Even if we're running a small-scale business compared to the other accounts she has. It's awesome to know I can reach someone at any point in time. That way she can work quickly in resolving our issues.

"Kudos to the very supportive account management team"

What do you like best about Meltwater? The support I received from the meltwater's team was superb in terms of timeliness, kmowledge, resource and solutions to our needs. Always reachable and teaching our team on tips and tricks, felt the pride and care from the meltwater team. What do you dislike about Meltwater? Accuracy of data sometimes is tricky, but think this is a limit in the subscription we are on. What problems is Meltwater solving and how is that benefiting you? We've used ...