Meltwater Reviews in June 2026: User Ratings, Pros & Cons

Amazing and accurate search results and gives real value for your money.

PROS: I appreciate the value of Meltwater on our business. I can always search for relevant online data without sweating too much. It's easy to use and understand and delivers instant results.

"Great software!"

What do you like best about Meltwater? Finding media contacts, you get news in one place, easy to use tags and customer service is great! What do you dislike about Meltwater? quite expensive compared to other programs, the platform is not user friendly What problems is Meltwater solving and how is that benefiting you? None to speak of at this time.

"Great experience using Meltwater"

What do you like best about Meltwater? In my company, I am in-charge of doing health checks on our social media platforms which includes listening on all mentions of our brands across all channels. Meltwater made my job easier by providing all the data I needed in one database. The metrics available within the tool have greatly helped me assess our online engagements. What do you dislike about Meltwater? The tool doesn't allow Instagram comments from a certain post be ...

Keeps us aware and updated all the time.

PROS: You can create and filter relevant searches about our products and services. It helps you keep track of things that you usually won’t see in Google or Yahoo. These results play a significant role in how we should work to take our brand to the next level.

"One of the best Social and ORM automation tool"

What do you like best about Meltwater? Meltwater's listening capabilities and social capabilities are one of the best. Customisation and support is very personalised. What do you dislike about Meltwater? The User experience for first-timers can be better Recommendations to others considering Meltwater: Metlwater is always evolving plus their support is one of the best in the industry What problems is Meltwater solving and how is that benefiting you? Initially we ahd subscribed Meltwater for ...

"Highly-responsive support teams, and progressive offerings make a difference!"

What do you like best about Meltwater? Responsiveness. Our client success representatives over the years have always responded quickly, creating new searches and reports in time-sensitive situations. They almost immediately empower our team with information and afterward offer training on the techniques they employ. The live chat function is seamless and that team is extremely thorough in finding solutions and offering insight. Each year, they seek out the most current and progressive ...

"Incredible, Professional Tool. Translates Real Coverage into Usable Data"

What do you like best about Meltwater? I like the ease of searching for contacts in new markets and with specific beats. I also find the daily digests of coverage extremely useful. They are timely, I like to be able to see the coverage or mentions BEFORE my colleagues do. It's nice not to have to go to the native sites to find mentions. What do you dislike about Meltwater? Merging contacts in the Meltwater system with my manually-made contact lists has been a struggle. I live/work in Tahoe ...

"Meltwater has an easy to navigate platform with attentive team members and a clean presentation."

What do you like best about Meltwater? The team members at Meltwater are highly attentive. They are always there to respond promptly and answer any and all questions we have about the platform or any changes we want to be made to our data. They are willing to explain things step by step, meet over Zoom and show you, and always check in to make sure things got done the way we wanted. The platform is straightforward to use, with a clean presentation that presents many options but is not too ...

"Love the platform, provides a lot of amazing insights into PR and media reporting."

What do you like best about Meltwater? Account team is very responsive; coverage insights are very helpful What do you dislike about Meltwater? The media database emails arent current. Broadcast is a bit slow sometimes. What problems is Meltwater solving and how is that benefiting you? Able to capture a lot of coverage, spikes in coverage in real time. Account team is able to update search terms for us very quickly - love that!

"Meltwater - A Comprehensive, Quality Tool"

What do you like best about Meltwater? Meltwater offers a very comprehensive tool that allows our team to identify up-to-the-minute media and social media traction and the ability to understand its impact. The tool has been easy to navigate and best of all we have customized it to fit our needs. Also, anytime we have needed help, Meltwater's support team has quickly responded to assist us with our needs. What do you dislike about Meltwater? I can't say there is anything we dislike. It does ...