Meltwater Reviews in August 2026: User Ratings, Pros & Cons

"Great experience and excellent quality"

What do you like best about Meltwater? Meltwater is very helpful because it allows us to track down and to know the activities concerned our product. It gives us practical insight and others' points of view. What do you dislike about Meltwater? It could be more intuitive so everyone could use it. Other than that, everything is excellent. Recommendations to others considering Meltwater: Excellent choice What problems is Meltwater solving and how is that benefiting you? It helps us to know ...

"Good experience working with the tool"

What do you like best about Meltwater? The user experience is so good, it´s intuitive, and working with social listening is easy for everyone includes people without experience in data. I used other tools for this work and meltwater is one of the best. What do you dislike about Meltwater? I think that maybe could be better if the social listening can read the APIS from Facebook and Instagram. I know that is hard to do that but if this could be possible I can use the tool for all mi work and ...

"Muy buena herramienta y muy buen servicio!"

What do you like best about Meltwater? La parte de listening es para lo que lo usamos y funciona muy bien. What do you dislike about Meltwater? El tema de tener un panoram completo, hay que comprar el mòdulo de engage para que jale lo pautado tambièn. What problems is Meltwater solving and how is that benefiting you? Listening, menciones, alertas en cambios de conversación.

"It has being the best tool to give insight about real time conversations to our clients."

What do you like best about Meltwater? Is very user friendly, and the data is shown in a very nice graphic way. What do you dislike about Meltwater? I wish we could connect with Instagram and TikTok. Recommendations to others considering Meltwater: It's a great tool. What problems is Meltwater solving and how is that benefiting you? Understaing the conversation regarding a topic or a brand, in real time.

"Great tool for digging into issues."

What do you like best about Meltwater? It is flexible and can create quick reports. What do you dislike about Meltwater? The learning curve can be a bit high for regular PR people. What problems is Meltwater solving and how is that benefiting you? Issues management and public opinion

"Very helpful and resourceful."

What do you like best about Meltwater? The contacts feature is very helpful for the work I do. Easy to navigate press releases, story pitches, etc. What do you dislike about Meltwater? I haven't found any cons within the system thus far. What problems is Meltwater solving and how is that benefiting you? Tracking percentages of stories and engagement, along with locating journalists that I need to get in contact with.

"Nothing short of amazing"

What do you like best about Meltwater? There are no downsides. The customer service is unmatched, and the tools are next level. What do you dislike about Meltwater? There is nothing I dislike about this product. Recommendations to others considering Meltwater: Get ready to have your expectation exceeded with the abundance of tools they offer. What problems is Meltwater solving and how is that benefiting you? Audience insights have helped us learn more about our ideal customer.

"Amazing Onboarding, support is always there!"

What do you like best about Meltwater? The platform is really user-friendly and straightforward. What do you dislike about Meltwater? Sometimes it feels like there's too much information to sift through What problems is Meltwater solving and how is that benefiting you? Finding our social media audience. It can be challenging in our industry.

"Outstanding platform & team"

What do you like best about Meltwater? The most useful part of the platform is definitely the artist reports and the influencer/top creator intel. You are able to provide full audience engagement plans! What do you dislike about Meltwater? Nothing stands out as of such. However, visually/creatively the platform could be a little more inviting. What problems is Meltwater solving and how is that benefiting you? Building out fan/audience plans given the information it provides. As well as ...

"Really easy to use service "

What do you like best about Meltwater? What I like best is the ability to look up contacts and the ability to email a variety of contacts at once. What do you dislike about Meltwater? It’s a bit hard to navigate the site at first and there is a lot going on with the service. But with the help of a sales team it was easier to figure out. What problems is Meltwater solving and how is that benefiting you? Seeing targets across a variety of disciplines.