Meltwater Reviews in June 2026: User Ratings, Pros & Cons

"Meltwater has been extremely helpful for our team in providing in-depth reports!"

What do you like best about Meltwater? The insights and the ability to cultivate press lists is fantastic! What do you dislike about Meltwater? Currently, I don't see any downside to Meltwater. What problems is Meltwater solving and how is that benefiting you? Ability to cultivate press lists and different categories, ability to look at all insights from social media at one glance (including when/how we're mentioned)

"Helpful Resource"

What do you like best about Meltwater? I work for a franchisor company, so the ability to pull a list of media contacts in each local market is what I like best. What do you dislike about Meltwater? I dislike that I cannot pull a local media contact list by ZIP Code only. What problems is Meltwater solving and how is that benefiting you? Meltwater is helping us solve the problem of understanding our brand reputation with potential clients.

"Great customer service"

What do you like best about Meltwater? Meltwater provides great insights for our client, and the team is extremely responvise and helpful in training/questions. What do you dislike about Meltwater? It's a very complex system, so it takes a long time to learn. What problems is Meltwater solving and how is that benefiting you? It solves the question of "who is talking about our clients and what are they saying?". This has helped us to be on top of negative press, and also allows us to ...

"Absolutely fantastic!"

What do you like best about Meltwater? The results generated by media intelligence. What do you dislike about Meltwater? Searching is not always easy, you could make it easier. Just make it more intuitive. What problems is Meltwater solving and how is that benefiting you? The results of media monitoring are fantastic as are the analytics you provide.

"Excellent tool. Saves a lot of time for us and money for our clients"

What do you like best about Meltwater? Super insightful technology. Once you find the proper way to search, everything is super accessible and displayed for you. What do you dislike about Meltwater? The boolean language was a bit of a learning curve but once you understand it, it was super easy to grasp. What problems is Meltwater solving and how is that benefiting you? All the searches are in one place instead of me having to go to every native platform and I can get an automated snapshot ...

"Great customer service!"

What do you like best about Meltwater? I like how much you can customize your searches and filter precisely for what you are searching. What do you dislike about Meltwater? Sometimes without the help of a representative, it can be difficult to create a search for exactly what you're looking for. What problems is Meltwater solving and how is that benefiting you? Using Meltwater, I can report on client/campaign successes and crisis management. I also like being able to compare coverage or ...

"The money totally equates to targeted PR Solutions"

What do you like best about Meltwater? Meltwater provides us an opportunity to finally understand who exactly is talking about us in the news and on social. We were wonderfully surprised to find the influencers and journalists that were interested in more targeted coverage. What do you dislike about Meltwater? There are some user interface issues that don't make it very easy to find some information, but once you know the system, you are good to go. What problems is Meltwater solving and ...

"A true game changing service for communicators"

What do you like best about Meltwater? Meltwater offers an easy-to-use interface with all the tools you need to successfully, track monitor and distribute communications. It's an integral piece of my comms strategizing. What do you dislike about Meltwater? Creating regular reports and updates on your own coverage can be a little challenging to do alone, but leveraging Meltwater's super accessible support teams and my own account manager make it much easier. What problems is Meltwater ...

"Meltwater is an efficient and easy platform to use"

What do you like best about Meltwater? I am able to search for new contacts by using keywords, location, and beats. It also keeps a running list of my current contacts and is easy to access. I also like how I can view each article if they are positive, negative, or netural. What do you dislike about Meltwater? I would like to see a feature where you can look up recent stories going back to a longer time frame than just 90 days. I often am looking for articles from a few years ...

"The Best Platform for PR and Social"

What do you like best about Meltwater? The ability to monitor your PR reach is just amazing. Meltwater has helped really understand our market sentiment and expand on that to scale PR, not only in the US but outside as well. What do you dislike about Meltwater? The inability to sync your emails to show up in the app is something that is a necessary feature and a bunch of other tools have, would love to see it in Meltwater as well. What problems is Meltwater solving and how is that ...