Mandrill Reviews in May 2025: User Ratings, Pros & Cons

Works so well I rarely think about it

What do you like best? It works so well and runs in the background. What I like best is that I rarely have to think about it. It is also very handy when you need to check and see that What do you dislike? An easier way to remove unwanted domain verifications. I accidentally made a programming mistake at one point and it created nearly 100 domains in the list. The only way I see to remove them is one at a time. And once removed it always defaults back to the first page. ...

Very friendly platform!

What do you like best? It is very easy to use for a person that doesn't have the knowledge in coding. Especially if you are not so into digital platforms. What do you dislike? Limited options on templates, I wish I could have more predetermined options to build from. Recommendations to others considering the product: So far so good, maybe add more basic templates and enable the ability to embed videos on the actual email template would be awesome! What problems are you ...

Abyssmal Customer Service

What do you like best? Mandrill as a platform has all the features I require of a transactional email service. My company has used Mandrill extensively for many promotions for several years now. It does the job well, until it doesn't. What do you dislike? Customer Service. In my experience Mandrill only provides Tier 1 customer service, with no option to escalate to an engineering team if there is an issue that can't be resolved by CS. The CS reps in my experience only provide ...

Very poor service

What do you like best? I have used mandrill for over a year but i noticed all my email links were updated with tracking codes and most of the time it endedup in 404 or 403 errors, my email marketing were screwed few times before while using mandrill What do you dislike? poor customer service and poor quality of product. Its slow in delivering emails and sometimes the reputation system will disable your account without any warning Recommendations to others considering the ...

Mandrill handles transactional emails with ease.

What do you like best? Once set up, fairly intuitive. Easy to drop HTML coded emails into interface. Performs pretty much flawlessly and provides easy to use stats. It's also easy to find specific emails when someone claims "I never got it"! What do you dislike? We have 100s of these, so tagging is essential to keep track, but sometimes the tagging simply does not work...it's in the email, but when you search no results! Also, there is basically zero support. Sometimes MailChimp can ...

Easy to use, lightweight, bugfree

What do you like best? Easy interface, Bug Free, easy reporting. Manages emails much better than native solutions and yet lightweight. What do you dislike? Not much. Better search functionality perhaps. What problems are you solving with the product? What benefits have you realized? Automatic sending of emails. Makes it much easier to manage.

Easily Programmable Transactional Email

What do you like best? * easy to integrate with * nice dashboard * clear and detailed outbound emails tracking * very affordable! (25,000 free sends per month!) What do you dislike? * now part of mailchimp (has to login via mailchimp) * sometimes there is a delay between API request and actual emails sent Recommendations to others considering the product: ability to have multiple API keys along with integrated test mode really simplifies development What ...

Great solution for Transaction emails in Magento

What do you like best? Mandrill gets the job of transactional emails done easily and within a platform that is easy to use and monitor. The cost ($20/month) is also very reasonable and is included in my monthly Mailchimp payment. What do you dislike? If you have two domains within a single Magento install, Mandrill can get confusing and send emails from the wrong domain email. Spam attacks limit hourly email send. There also appears to be an unresolved mix up between Mandrill and ...

Reliable for the price but could be better

What do you like best? I love that we get to send at least 250,000 emails for a decent price with very reliable delivery rates. Dashboard is very easy to use & the API along with addons/integrations for Wordpress & contact forms make our lives easier. What do you dislike? We dislike how emails are only stored for 30 days and development needs more work for addons and integrations. Recommendations to others considering the product: Try SendGrid or Mailgun first to see if they ...

Inexpensive Transactional Emails

What do you like best? Mandrill provides an inexpensive transnational email platform. The platform provides a great oversight of delivery, reputation, times of sending, countries to which you have delivered to and what mailbox system they make use of. You can see the content of sent emails, you can't do this using the competitor Sendgrid. What do you dislike? Mandrill now only works through Mailchimp which in my opinion is a movement in the wrong direction, you have to login to ...