LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Logrocket was critical for gaining user research after we released new product features"

What do you like best about LogRocket? We often receive extremely cryptic customer support requests with very vague descriptions of the problems that they are facing. With Logrocket, our customer support team has the ability to quickly see a recording of the customer's most recent session to visually see the problem they are facing. This has reduced our resolution time immensly. Furthermore, we've been able to gain tremendous insights into how our customers use our product in real life. ...

"A go-to tool for diagnosing UX issues and understanding user behaviors"

What do you like best about LogRocket? Seeing network requests, UI behavior, and JS console all in one screen makes it much easier and faster to get to the bottom of issues, especially when integrated with an APM like Datadog for network requests. When I need to look into customer issues, LogRocket is one of the first services I use. What do you dislike about LogRocket? I wish accessing older LogRockets was easier. Not sure if it's our current plan, but looking for LogRockets from 1+ months ...

"Great debugging tool"

What do you like best about LogRocket? As a developer, this is an invaluable tool for debugging our web applications. We are able to replay a session and see the network requests, mouse events, errors, and developer console. This makes it a lot easier to reproduce, then fix the issue. What do you dislike about LogRocket? I haven't had any pain points so far - I find it helpful. What problems is LogRocket solving and how is that benefiting you? I primarily use LogRocket for debugging.

"Great experience as it significantly improved our debug-ability"

What do you like best about LogRocket? It's easy to set up and easy to view the result data. The UI is straightforward and contains wealthy info, such as video, HTTP requests, and their responses, etc. It helps us to understand how did actual end-users use our products. What do you dislike about LogRocket? We had some performance issues which slowed down our website loading. It's great that after consulting LogRocket experts, we were suggested to reduce the number of objects sent to the ...

"Great resource for seeing the user experience"

What do you like best about LogRocket? Being able to view the experience of the user, speed it up, and have inactivity excluded What do you dislike about LogRocket? Some parts of the page/viewing is blocked out which is likely a privacy feature. What problems is LogRocket solving and how is that benefiting you? Helping users troubleshoot or giving specific instructions on how to get past a blocker.

"Great resource for seeing the user experience"

What do you like best about LogRocket? Being able to view the experience of the user, speed it up, and have inactivity excluded What do you dislike about LogRocket? Some parts of the page/viewing is blocked out which is likely a privacy feature. What problems is LogRocket solving and how is that benefiting you? Helping users troubleshoot or giving specific instructions on how to get past a blocker.

"Great debugging tool"

What do you like best about LogRocket? Very helpful when confused about behavior from the frontend. Can see what the customer is thinking What do you dislike about LogRocket? short time of storage. My team's logs get lost after 30 days. What problems is LogRocket solving and how is that benefiting you? customer behavior on the FE, seeing what features our lack in terms of clarity and ease of usage

"Great debugging tool"

What do you like best about LogRocket? Very helpful when confused about behavior from the frontend. Can see what the customer is thinking What do you dislike about LogRocket? short time of storage. My team's logs get lost after 30 days. What problems is LogRocket solving and how is that benefiting you? customer behavior on the FE, seeing what features our lack in terms of clarity and ease of usage

"LogRocket provides unparalleled insight into your user's journey"

What do you like best about LogRocket? Session replay allows us to follow along with customers enabling our support team to provide clear and detailed support. The timeline in the session tool enables you to quickly jump to issues or points of interest within a session. Issues give our team a clear indication of how to prioritize fixing defects. What do you dislike about LogRocket? Navigation in the tool can be confusing, particularly when you are trying to view and compare multiple ...

"Really great help, when it works"

What do you like best about LogRocket? Being able to follow a customer's movements on their account page to understand precisely what they're seeing, especially when there's a disconnect in description. What do you dislike about LogRocket? Historically, LogRocket wouldn't ever work at all. Sessions weren't available, it would freeze up, or nothing would load. The last little while it has been a lot better and it makes all the difference. It is really hard to see their screen when it's ...