LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Great for providing real-time support and documenting evidence of user experience"

What do you like best about LogRocket? Accessing live user sessions for support What do you dislike about LogRocket? Could be more user-friendly, some components are overly complex What problems is LogRocket solving and how is that benefiting you? Product/ UX issues. Time saved understanding customer experiences, providing support and documenting feedback.

"Must have tool for those supporting new technology adoption"

What do you like best about LogRocket? Easy to use tool, that provides incredible insights on how our users are leveraging our products. I use it on a near daily basis. What do you dislike about LogRocket? No intuitive pause (by clicking on screen / space bar). Some elements in the playback often appear broken when viewing on chrome What problems is LogRocket solving and how is that benefiting you? Understanding how our users are leveraging our product and how we can assist them with ...

"Must have tool for those supporting new technology adoption"

What do you like best about LogRocket? Easy to use tool, that provides incredible insights on how our users are leveraging our products. I use it on a near daily basis. What do you dislike about LogRocket? No intuitive pause (by clicking on screen / space bar). Some elements in the playback often appear broken when viewing on chrome What problems is LogRocket solving and how is that benefiting you? Understanding how our users are leveraging our product and how we can assist them with ...

"A must-have tool for any support/engineering team"

What do you like best about LogRocket? I love that it is easy to navigate, provides you with endless ways to search and lookup a particular session a customer is having. All too often, I've done support asking the customer to recreate the issue and send a recording to us. Using LogRocket, it gives you the ability to find what you're looking for, instead of relying on the customer to provide the data for you. What do you dislike about LogRocket? The UI is a little busy, but that comes with ...

"Would recommend for any PM"

What do you like best about LogRocket? LogRocket completely changed how we launch new products and conduct user research. We can now put out a test without spending hours tagging unique events and watch how it goes and make changes almost immediately -- it cut down our A/B testing time from weeks to hours/days. It also allows us to gather and analyze thousands of user interactions without the need for time-intensive interviews and SQL mapping, and it's helped us find insights we would've ...

"Log rocket is pretty good"

What do you like best about LogRocket? It's pretty easy to navigate through and find the logs that I'm looking for. Very good for understanding user behavior. What do you dislike about LogRocket? I don't like how it's hard to look for specific page visits in the session. The green dot for when someone visits the page and the green lines in the time bar on the bottom can be confusing. What problems is LogRocket solving and how is that benefiting you? I'm solving problems of understanding how ...

"Logrocket is a very useful tool to get usability insights"

What do you like best about LogRocket? The session video recording allows to understand exactly how users are using our platform What do you dislike about LogRocket? The fact that I cannot created a custom filter based on an element I would select (like what Heap or Userflow does) What problems is LogRocket solving and how is that benefiting you? Usability problems, we can quickly see if users have trouble using new layouts

"A boost to our support and engineering teams productivity"

What do you like best about LogRocket? LogRocket session recording has been stellar to help us replicate issues from customers. We no longer need to require screenshots or videos (a very meh) experience and can simply see what their experience has been like on our product. Reproducing the entire experience with API requests and reponses has been instrumental to help identify issues quickly after the release of new features -- often withou the customers having to report anything! What do you ...

"Good Ol' LogRocket"

What do you like best about LogRocket? The fact that we can see what the customer is doing in order to help troubleshoot. What do you dislike about LogRocket? I can not think of any dislikes. The system works as expected. What problems is LogRocket solving and how is that benefiting you? Customers generally missing certain steps or not seeing what I am asking them to click.

"Watch the past in your present to fix the future"

What do you like best about LogRocket? Chaining session recordings together for the same user when user is authenticated. What do you dislike about LogRocket? Not able to filter out sessions by URL with a non-professional account/license. What problems is LogRocket solving and how is that benefiting you? Not able to replicate the user issues without looking what filters options and values they selected and what they clicked next. Searching by user ID or email address to find session ...