LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"LogRocket Review"

What do you like best about LogRocket? That you can see what the cust is doing and better assist them, I also like that you can skip inactivity What do you dislike about LogRocket? Sometimes it takes long to load, which is not ideal when you have a cust on the line What problems is LogRocket solving and how is that benefiting you? Looking at where the customer is actually clicking and see if they are going to the correct place, also if they have any issues we can see them first hand

"Helpful, made life easy."

What do you like best about LogRocket? User interface and how easy it makes addressing concerns or spotting patterns. What do you dislike about LogRocket? Sometimes has a problem loading, but those are one-off situations. What problems is LogRocket solving and how is that benefiting you? I am using it while I am on a phone call with clients to explain the next steps better or spot the problem.

"LogRocket review"

What do you like best about LogRocket? I enjoy the ease of having links connected directly to customer accounts. What do you dislike about LogRocket? Logrocket can sometimes really slowdown your computer. What problems is LogRocket solving and how is that benefiting you? Having visibility in to the steps already taken by a customer is really great for troubleshooting issues.

"Expedite your application's collection of user feedback and customer support resolutions."

What do you like best about LogRocket? Instant visibility of user's pain points, including javascript errors and network requests. This type of immediate feedback empowers our technology and customer service teams to resolve these issues at a rapid pace. In the end, this enabled us to better meet our customer's needs and provide the best user experience possible. What do you dislike about LogRocket? I would love to see add-ons included in the price of the plans or more third-party ...

"Dependable Service!"

What do you like best about LogRocket? I like being able to go in and see what my clients are doing or not doing, allowing me to provide better service. What do you dislike about LogRocket? I currently can't think of anything that I dislike. I can say that the software, at first glance, looks very complicated to use. What problems is LogRocket solving and how is that benefiting you? All kinds of user errors or finding/confirming bugs within our system by using LogRocket

"Great tool for errors and session tracking"

What do you like best about LogRocket? LogRocket is great for viewing user errors and sessions. I use it often to debug user errors coming from CS or from our errors channel. What do you dislike about LogRocket? It is sometimes difficult to locate user sessions or determine when the first time an error occurred What problems is LogRocket solving and how is that benefiting you? I am using LogRocket to solve user errors coming from CS

"Works as Advertised"

What do you like best about LogRocket? LogRocket was extremely easy to integrate with our React/Node app. What do you dislike about LogRocket? Pricing is transparent and very competitive. However, I wish there was more flexibility on overages for months where we see spikes in traffic. Recommendations to others considering LogRocket: LogRocket is very easy to get up and to run. Start out with their free trial to see if it is the right fit for you. What problems is LogRocket solving and how ...

"Convenient and super helpful"

What do you like best about LogRocket? Super helpful tool when it comes to debugging. It helps us visualize errors and reproduce the same seamlessly and gives all sorts of vital information needed to aid the debugging process. What do you dislike about LogRocket? The UI is a little jarring my opinion. It would be great to make the experience a little better by improving the UI. What problems is LogRocket solving and how is that benefiting you? It is used to catch irregularities, edge cases, ...

"Life Saver"

What do you like best about LogRocket? LogRocket is easy to implement and so easy to go back and find user sessions for debugging. We pair LogRocket with Intercom live chat to quickly review a user's session who is asking us support questions. What do you dislike about LogRocket? There really isn't anything to dislike. As a startup the price may seem a little steep but it saves your development and support teams so much time that it is totally worth it. Recommendations to others considering ...

"Super useful tool for tech companies and support teams!"

What do you like best about LogRocket? As a support team member, I really appreciate the playback functionality. The ability to find small things, like customers not saving files or finishing processes, saves me loads of time and frustration. What do you dislike about LogRocket? If you're new to the software, it can be kind of intimidating. I had to be walked through it use cases by coworkers (not a bad thing) but I also have no memory of tutorials or anything similar on the website. What ...