LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"How do we as a SaaS company become more like LogRocket?"

What do you like best about LogRocket? Logrocket has fundamentally changed the way we serve our clients, taking our organization from reactive to proactive. Logrocket has given our product team the ability to communicate more effectively with our dev team and we've even used the integration with Slack to automate our workflow. We've been able to gather so much understanding of our users and how they interact with our product. We even meet bi-weekly with a client delivery expert to talk ...

"Amazingly comprehensive"

What do you like best about LogRocket? Logrocket provides a lot of clarity that makes resolving user issues much more quick and pain free compared to if we had to just try to evaluate the problems based on the users message themselves. What do you dislike about LogRocket? LogRocket is so comprehensive in the data it collects that it feels a little invasive and I wouldn't recommend it to anyone who has strong feelings about privacy rights. What problems is LogRocket solving and how is that ...

"Very useful for a product team to understand users"

What do you like best about LogRocket? The ability to view rich qualitative insights on how users use your product. Creating segments for different user groups based on their behaviour, type etc. means you can easily stay on top of user feedback. It's also useful for troubleshooting issues, as you can find users experiencing issues and confirm the replication steps. What do you dislike about LogRocket? Not all users are tracked, but that's usually due to the client-side settings of the ...

"A Life Saver!"

What do you like best about LogRocket? The session recording and replay feature. The fact that it's available on both web and mobile What do you dislike about LogRocket? - The 1000 session limit on the free plan (wish it was a bit more because we tend to run out really quick) - The mobile app does not support flutter. We had to create a work around. What problems is LogRocket solving and how is that benefiting you? Helps me - Understand user behavior - Monitor areas where users are ...

"Incredibly useful insights!"

What do you like best about LogRocket? LogRocket helps to make my role as a Customer Success Manager and Support Lead way easier. This tool allows me to pinpoint issues that our customers are having, and gives me a super clear look into what they're seeing on their end in our software. What do you dislike about LogRocket? Sometimes outages cause issues when trying to retrieve logs. It can be tricky to troubleshoot customer issues if I cannot find the session/it didn't get recorded. What ...

"Logrocket's session replay is a must-have for a product-focused company"

What do you like best about LogRocket? I like how easy it is to browse through sessions and figure out what parts of our product experience might confuse users or what a customer might mean when they call us and say something isn't working. What do you dislike about LogRocket? I was really excited to see that LogRocket announced native recording on iOS and Android without transmitting a whole video. The playback for these native sessions is okay but not as good as web session replay. What ...

"LogRocket is a powerful tool for us to analyze our products"

What do you like best about LogRocket? I love the Dashboard capabilities of LogRocket and the ease of use in setting up new Metrics and things to track. The Pre-Built Templates provide a great starting point for new users. What do you dislike about LogRocket? Not much yet, I have found the tool very user friendly and haven't found anything I dislike yet. What problems is LogRocket solving and how is that benefiting you? LogRocket solves a visibility and user data tracking issue. It benefits ...

"LogRocket has been helpful to understand user experience,monitor health and performance of my prod"

What do you like best about LogRocket? Replay user sessions Rage clicks Proactive insights What do you dislike about LogRocket? It would be great to receive emails/alerts on specific issues Hard to search customers when email is anonymous What problems is LogRocket solving and how is that benefiting you? LogRocket has been helpful to track performance/API errors

"Fantastic session recording tool with great security features and extremely fair pricing."

What do you like best about LogRocket? LogRocket is the only session recording tool that is fully compatible with our stack, budget, and needs. It is useful for user research, customer support, as well as debugging, and can integrate beautifully with our other tools like Sentry and Intercom. We tried a few other products in this category and the only one that came close was orders of magnitude more expensive. What do you dislike about LogRocket? We have a hybrid web/mobile app and that can ...

"LogRocket provides a service with unique value"

What do you like best about LogRocket? After using LogRocket, it's hard to imagine developing a user-facing product without it. The ability to see user's interactions in full is such a powerful tool that it's helped us discover user intention, uncover bad UI, recover lost data, and troubleshoot hard-to-reproduce frontend issues. It's been equally essential for both engineering, sales, and product. It's an amazing product. What do you dislike about LogRocket? The workflow / UI around ...