LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"User support made easier"

What do you like best about LogRocket? LogRocket has been my go to for: + answering support tickets (e.g. what did the user ACTUALLY see) + finding design pain points (e.g. why aren't we seeing as many submissions as we predicted) + finding errors, in combination with Azure alerts we are often able to find and resolve bugs before a client reports them What do you dislike about LogRocket? - several useful features are gated behind a more expensive pro license; the big one for me is Log ...

"Helps to make my daily workflow a breeze"

What do you like best about LogRocket? I love that logrocket lets me easily scroll through a session, automatically can skip 'idle' time, and most importantly export specific timestamps/points within a session to links that I can share with other teams. What do you dislike about LogRocket? I haven't run into many issues with logrocket for the most part, but i do think the interface could maybe be simplified. it also would be nice if it were possible to improve loading times, but they aren't ...

"Useful for troubleshooting most issues"

What do you like best about LogRocket? I like the ability to monitor common application issues, and I also like the ability to break out the sessions for different people and applications. It has been beneficial for common problems. What do you dislike about LogRocket? I dislike the lack of ability for me to easily train and show colleagues how to make the best use of the tool. Perhaps this is partly on the company and me, but apparent links to training materials are not found. What ...

"It has been helpful in many ways on monitoring and diagnosing issues"

What do you like best about LogRocket? I like that i can see the sessions and codes that go with it, when there is an issue with pieces of the application i can see the code that is causing the issues as well as what the customer see's giving me insight into the issue and the ability to send the information to the dev team for resolution. What do you dislike about LogRocket? Logrocket is intermittent and has outages that prevent me from seeing issues at critical times. These issues are ...

"Need to have a deeper insight into how your users use your site? Use LogRocket!"

What do you like best about LogRocket? All the tools and search analytics help me determine where users are having trouble. This includes all the extra features that engineering and developers like to see to get deeper insights into how to proactively fix problems that may arise before they get reported as bugs. It was a great tool to have while releasing a new version of the latest product I was working on. What do you dislike about LogRocket? There could be some more integrations into ...

"This will lead to the early resolution of errors."

What do you like best about LogRocket? Know where the user encountered an error. And You can see the details of the result of the API you called. This will give you an idea of what needs to be fixed and a faster response. I also like the name "Rogroket". What do you dislike about LogRocket? For now, there is no problem in usability. What problems is LogRocket solving and how is that benefiting you? You can compare what your customers have communicated with what they actually do. This will ...

"Great tool to look for users actions in a system, specially for troubleshooting purposes."

What do you like best about LogRocket? Ease of use. Great search features. Speed. What do you dislike about LogRocket? Sometimes the 'what is this' suggestions ("Name", "Visited URL",....) take some time to complete. What problems is LogRocket solving and how is that benefiting you? Helping troubleshoot and provide the best support service.

"Great for user insights and session view"

What do you like best about LogRocket? I find it very helpful to see what exactly the client saw - whether it's error messages, different UI/UX than expected due to varying operating environments, and just generally using the tool to get client insights. What do you dislike about LogRocket? Honestly I'm pretty happy with the user insights and replays it provides. However, it could probably use a bit more heatmapping capability and element tracking on the page. What problems is LogRocket ...

"A lifesaver for our support team"

What do you like best about LogRocket? Searching for members base don email addresses is super easy and simple. You are able to filter and sort through your data quickly and with simple clicks. Dashboards to keep track and analyze historical events is painless and being notified of events is very helpful. What do you dislike about LogRocket? I understand the platform's basics (which help accomplish a lot). But I don't know what I don't know, and I feel like that is a lot. But their team is ...

"Great for session replay, error logging"

What do you like best about LogRocket? I like how easy it is to find a particular session and replay it. One thing I really like is how I can build and save segments so I can quickly find the one I'm interested in reviewing. What do you dislike about LogRocket? Having to upgrade to have more than 30day historical data. What problems is LogRocket solving and how is that benefiting you? It's a quick and easy point of reference if I want to find out exactly what the user saw.