LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Getting Better Product via Session Replays + Analytics"

What do you like best about LogRocket? - We have customer tickets filed with LogRocket session replay link attached. CS, Product, and Developers jump into session replays to understand the issues by checking network logs, metrics on CPU, memory, query latency, etc. - Very easy to build dashboards and funnel analytics using DOM elements, clicked buttons, visited URLs. What do you dislike about LogRocket? - Data retention packages are costly, somewhat pushing us to build our own pipelines. - ...

"Easy and affordable for frontend QZ"

What do you like best about LogRocket? The ability to quickly see any problems before Engineers (in the case of fast paced start-p). Also great price. What do you dislike about LogRocket? FullStory does have more features, but not worth it at price. What problems is LogRocket solving and how is that benefiting you? - Bugs and understanding which features users are interested in.

"Getting Better Product via Session Replays + Analytics"

What do you like best about LogRocket? - We have customer tickets filed with LogRocket session replay link attached. CS, Product, and Developers jump into session replays to understand the issues by checking network logs, metrics on CPU, memory, query latency, etc. - Very easy to build dashboards and funnel analytics using DOM elements, clicked buttons, visited URLs. What do you dislike about LogRocket? - Data retention packages are costly, somewhat pushing us to build our own pipelines. - ...

"it's amazing experience for debugging bugs and enhance user experience"

What do you like best about LogRocket? It's amazing to experience debugging bugs and enhancing user experience the recorded sessions is very helpful to debug both client and server-side What do you dislike about LogRocket? It takes some time that the session appear on the dashboard. What problems is LogRocket solving and how is that benefiting you? the gab between user bugs clarification and the developer team

"Smilink review"

What do you like best about LogRocket? We can better evaluate the behavior of the customers, check errors and the journey through our website What do you dislike about LogRocket? It would be perfect with a data extraction tool. Right now, we have a high value of information by LogRocket but with no use in our database What problems is LogRocket solving and how is that benefiting you? The same ones above

"Great tool, Enables you to undertstand your user well"

What do you like best about LogRocket? It is a really great tool, It allows us to do better Session tracking & Dev debugging What do you dislike about LogRocket? The event trigger logic needs to flexibility, User should have more granular level of control on how event triggers can be sent to slack/teams etc... What problems is LogRocket solving and how is that benefiting you? Understanding user sessions & resolving bugs

"Excellent customer support tool"

What do you like best about LogRocket? Logrocket helps the customer support team by removing doubt about what happened on the end user side. The customer support team can clearly see if the errors encountered are user errors or actual bugs by reviewing the steps the user took and seeing the console live. Even someone with little to no technical background can identify if we simply need to educate the user or escalate the request. If it's a bug, Logrocket does magic in that you can link the ...

"Excellent customer support tool"

What do you like best about LogRocket? Logrocket helps the customer support team by removing doubt about what happened on the end user side. The customer support team can clearly see if the errors encountered are user errors or actual bugs by reviewing the steps the user took and seeing the console live. Even someone with little to no technical background can identify if we simply need to educate the user or escalate the request. If it's a bug, Logrocket does magic in that you can link the ...

"Very helpful analytical and reviewing tool, easy to use and simple to navigate."

What do you like best about LogRocket? I use LogRocket every day for my work to review taxpayers sessions to see where and when they have issues using our software product. Really easy to catch when the issue happened and I like the tools available to navigate it easier like different video playback speeds. What do you dislike about LogRocket? The only downside would maybe just be the time shown on the bottom of sessions. I like that it shows total time user was actually doing something in ...

"Very helpful analytical and reviewing tool, easy to use and simple to navigate."

What do you like best about LogRocket? I use LogRocket every day for my work to review taxpayers sessions to see where and when they have issues using our software product. Really easy to catch when the issue happened and I like the tools available to navigate it easier like different video playback speeds. What do you dislike about LogRocket? The only downside would maybe just be the time shown on the bottom of sessions. I like that it shows total time user was actually doing something in ...