LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Excellent tool to support our customers!"

What do you like best about LogRocket? LogRocket makes it so easy to pinpoint customer trouble spots within our software. I use it on the support team to determine what someone is experiencing. This allows me to pinpoint issues/bugs/or teachable moments quickly! What do you dislike about LogRocket? Many times, it seems LogRocket doesn't grab all sessions within a given search. There have also been times when the site doesn't load, which can be frustrating. What problems is LogRocket solving ...

"Excellent tool to support our customers!"

What do you like best about LogRocket? LogRocket makes it so easy to pinpoint customer trouble spots within our software. I use it on the support team to determine what someone is experiencing. This allows me to pinpoint issues/bugs/or teachable moments quickly! What do you dislike about LogRocket? Many times, it seems LogRocket doesn't grab all sessions within a given search. There have also been times when the site doesn't load, which can be frustrating. What problems is LogRocket solving ...

"A great resource for debugging"

What do you like best about LogRocket? My favorite part of LogRocket is how it provides clear insights into user behavior and contextualizes how to reproduce errors and the direct, user facing impact. What do you dislike about LogRocket? To be honest, I don't have many complaints. I think it's a really invaluable tool for our whole team from product to engineers What problems is LogRocket solving and how is that benefiting you? LogRocket allows us to contextualize and resolve errors users ...

"A great resource for debugging"

What do you like best about LogRocket? My favorite part of LogRocket is how it provides clear insights into user behavior and contextualizes how to reproduce errors and the direct, user facing impact. What do you dislike about LogRocket? To be honest, I don't have many complaints. I think it's a really invaluable tool for our whole team from product to engineers What problems is LogRocket solving and how is that benefiting you? LogRocket allows us to contextualize and resolve errors users ...

"LogRocket should be in a developer's toolbox"

What do you like best about LogRocket? LogRocket is a handy tool for our entire team to learn more about how our users interact with our application, from the heatmaps which inform our product planning to the session replays that guide our bug hunting. It even has uses outside the engineering department because our support team can access the logs to assist users. What do you dislike about LogRocket? Our application utilizes a lot of WebSocket communications, but LogRocket does not capture ...

"Must have for the successful technical customer support"

What do you like best about LogRocket? Being able to see the user's journey through our web and ios applications and see where he stumbled upon a problem, see what BE/FE errors were at that exact moment, see user's app version, device and/or browser -- all of it is a must-have for any successfull production issue troubleshooting. What do you dislike about LogRocket? Wish it would be faster and didn't get stuck periodically, requiring periodic page refreshes. Also, some events are lost, ...

"Easy to use, lots of capabilities"

What do you like best about LogRocket? I love the ability to look back at user experiences while also being able to debug certain log and network events. What do you dislike about LogRocket? I think there could be better guidance on how to use some of the tools besides support articles. There are some straightforward tools but it tends to get complex to make personalized charts that are meaningful. What problems is LogRocket solving and how is that benefiting you? It allows our team and the ...

"Great session recording tool"

What do you like best about LogRocket? I have been using different front-end analytics and UX tools for over 15 years, and LogRocket is easily my favorite tool in the stack. It's a great tool when you're faced with a team that knows very little about what is happening with users on their platform, has very little time to wrangle a whole stack of enterprise tools, and needs quick answers and insight. With even a basic installation, we can reliably derive so much information about how users ...

"Using Logrocket is pretty nice and intuitive, I whould like to see some more analytics features"

What do you like best about LogRocket? It is really easy to uae code-wise, and pretty eqsy to use the website. You can create custom event collector in seconds What do you dislike about LogRocket? I want to see more properties in time series, not just the events themselves. Overall there are some analytics that I whould want but overall its nice allready What problems is LogRocket solving and how is that benefiting you? We can know how users react to new fetures

"Easy to set up and instantly useful"

What do you like best about LogRocket? Installing and configuring it in React and React Native is extremely easy, and most of my questions were answered concisely in the documentation. What do you dislike about LogRocket? Sometimes the session replays take a while to load or don't load at all on the free tier, and I wish the free tier allowed for more than 3 members What problems is LogRocket solving and how is that benefiting you? LogRocket allows me to see how my end users interact with ...