LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Great Program for troubleshooting"

What do you like best about LogRocket? The live feature has been valuable in troubleshooting issues that I can't immediately identify over the phone. Having a tool to take a look at a user session and give them a resolution immediately, without having to file tickets or make callbacks is fantastic! Having a backlog of sessions has allowed us to identify issues with order submission and increase our service level. What do you dislike about LogRocket? I do dislike the delay in the live ...

"Incredible detailed experience with easy setup!"

What do you like best about LogRocket? It can track all user movement, from keystrokes to mouse movent and see it in real-time or speed things up. Even event tracking helps a lot also. What do you dislike about LogRocket? On the QA side, there are a lot of calls to be able to track; although they don't impact performance, they are bothersome when debugging issues. What problems is LogRocket solving and how is that benefiting you? The main issue of LR in our organization is to track user ...

"Front end Debugging has never been easier"

What do you like best about LogRocket? best part is the ability to access console and console logs, and DOM capture is the icing on the cake What do you dislike about LogRocket? The experience would have been even smoother and much better if the documentation was more extensive. What problems is LogRocket solving and how is that benefiting you? Finding and fixing errors in my code at SIT and UAT levels, capturing my site's requests and responses to my APIs and debugging.

"Absolutely essential for any product designer"

What do you like best about LogRocket? I can see real usage in action. Every day. Fresh. Based on the current product version. I can also find problems to fix without even looking because Log Rocket's feature set bubbles it up for me. It isn't easy to study users without Log Rocket. I've been doing it the hard way for so long! What do you dislike about LogRocket? I'm not sure, but it seems like some of the session recordings are trimmed, cut short, or not all are recorded. I'd like to have ...

"Analysing JS Issues"

What do you like best about LogRocket? Using LogRocket helps me to find the root cause of the issue really quickly and with a really good level of detail. What do you dislike about LogRocket? Sometimes it took too much time to load the session overview, specifically the video. What problems is LogRocket solving and how is that benefiting you? LogRocket solves the problem of finding new issues in the JS code of our app, really good to have it.

"Good Experience"

What do you like best about LogRocket? Helps us understand user flow and behavior/pain points so that we can help provide our customers with a better experience. What do you dislike about LogRocket? Sometimes data is not as accurate as it should be for example, broken recording missing events etc. What problems is LogRocket solving and how is that benefiting you? Helps us solve what our user's behaviour on our flows looks like and how we can reduce friction while they use our product.

"It is a very powerful and helpful tool that helps me become more efficient in my job."

What do you like best about LogRocket? I love that I get to see how our clients navigate through the site to help me in understanding their issues and assist in troubleshooting. What do you dislike about LogRocket? There are so many sessions I have to go through to be able to find one that I actually need. What problems is LogRocket solving and how is that benefiting you? When users report an accidental bid or a bug, sometimes they are not able to describe the issue correctly. Being able to ...

"Absolutely essential for any product designer"

What do you like best about LogRocket? I can see real usage in action. Every day. Fresh. Based on the current product version. I can also find problems to fix without even looking because Log Rocket's feature set bubbles it up for me. It isn't easy to study users without Log Rocket. I've been doing it the hard way for so long! What do you dislike about LogRocket? I'm not sure, but it seems like some of the session recordings are trimmed, cut short, or not all are recorded. I'd like to have ...

"Possibly the best way to understand your customer journey"

What do you like best about LogRocket? What I like best about log rocket is to be able to follow customers as they use the system, look them over the shoulder. When we introduce a new feature everyone is always in doubt of how the customer will use it. After every code-deployment we use the next days and weeks checking the logs, and we often get surprised with how end-users utilize the feature. We use this input and fine-adjust a few things, and in time we see the journey improving. We also ...

"Must have for product teams"

What do you like best about LogRocket? The tool tackles both the need for us to watch customers behaviors and also catch bugs and errors. It's perfect for the needs of product teams, who can easily find bugs and opportunities. Also, it works both in web and mobile applications. What do you dislike about LogRocket? In mobile applications, the rendering of the screen is suboptimal. So it's more about checking behaviors than to check how the UI is showing up in different devices. What problems ...