LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Possibly the best way to understand your customer journey"

What do you like best about LogRocket? What I like best about log rocket is to be able to follow customers as they use the system, look them over the shoulder. When we introduce a new feature everyone is always in doubt of how the customer will use it. After every code-deployment we use the next days and weeks checking the logs, and we often get surprised with how end-users utilize the feature. We use this input and fine-adjust a few things, and in time we see the journey improving. We also ...

"It is a very powerful and helpful tool that helps me become more efficient in my job."

What do you like best about LogRocket? I love that I get to see how our clients navigate through the site to help me in understanding their issues and assist in troubleshooting. What do you dislike about LogRocket? There are so many sessions I have to go through to be able to find one that I actually need. What problems is LogRocket solving and how is that benefiting you? When users report an accidental bid or a bug, sometimes they are not able to describe the issue correctly. Being able to ...

"Must have for product teams"

What do you like best about LogRocket? The tool tackles both the need for us to watch customers behaviors and also catch bugs and errors. It's perfect for the needs of product teams, who can easily find bugs and opportunities. Also, it works both in web and mobile applications. What do you dislike about LogRocket? In mobile applications, the rendering of the screen is suboptimal. So it's more about checking behaviors than to check how the UI is showing up in different devices. What problems ...

"LogRocket is integral to great product development and quick iteration"

What do you like best about LogRocket? LogRocket is an integral tool for our product development. It allows us to replay user sessions and narrow in on hard-to-reproduce bugs and user behavior. Session replay allows us to pair factual data and actions with user feedback to triage and quickly find the root of a user's problem. We couldn't imagine creating and iterating on new products without it! What do you dislike about LogRocket? LogRocket's additional features outside session replay are ...

"Invaluable tool for support teams!"

What do you like best about LogRocket? The Intercom integration is pretty smooth. I love how an Intercom icon shows in the playback feed indicating when the user wrote into chat. That helps quickly narrow down where the issue the user is inquiring about starts. What do you dislike about LogRocket? This may be possible and I am just not aware, but it would be nice to show a message when I search for a user by email and they have no sessions due to AdBlock software or something similar. What ...

"LogRocket is integral to great product development and quick iteration"

What do you like best about LogRocket? LogRocket is an integral tool for our product development. It allows us to replay user sessions and narrow in on hard-to-reproduce bugs and user behavior. Session replay allows us to pair factual data and actions with user feedback to triage and quickly find the root of a user's problem. We couldn't imagine creating and iterating on new products without it! What do you dislike about LogRocket? LogRocket's additional features outside session replay are ...

"Invaluable tool for support teams!"

What do you like best about LogRocket? The Intercom integration is pretty smooth. I love how an Intercom icon shows in the playback feed indicating when the user wrote into chat. That helps quickly narrow down where the issue the user is inquiring about starts. What do you dislike about LogRocket? This may be possible and I am just not aware, but it would be nice to show a message when I search for a user by email and they have no sessions due to AdBlock software or something similar. What ...

"Great tool for troubleshooting and support"

What do you like best about LogRocket? Being able to view issues from the perspective of the user. What do you dislike about LogRocket? There a probably a lot of more advanced features that I should be using but am not aware of them. What problems is LogRocket solving and how is that benefiting you? Great tool for finding issues and being able to share the sessions with developers.

"Logrocket and UX"

What do you like best about LogRocket? What I like the most about LR, is the ability to review user sessions. This has been hugely beneficial, especially since we do not have the resources always to interview actual users. What do you dislike about LogRocket? It is not always easy to set up paths or funnels, hindering the ability to compare. For example, there have been times when we have to update the URL pathing and, therefore, cannot compare the original flow to the updated one. What ...

"Pleasant session replay experience"

What do you like best about LogRocket? - Great filters and generally easy integration with our web app - Intuitive UX for watching session replays - Recordings have "pinned" starting points according to the filters set - I also like how you can send/share recordings with timestamps What do you dislike about LogRocket? - Took a bit of effort to figure out how we can also record 3rd party iframes - We can only access recordings within the last 30 days - Recordings don't load at all for very ...