LogRocket Reviews in May 2025: User Ratings, Pros & Cons

"Great tool, helps debugging really fast."

What do you like best about LogRocket? The details of every session, it's very detailed and percised. The implementation took something like 30 minutes. Integrating easily, we've got a feature toggle per tenant so we won't record any data that we shouldn't. What do you dislike about LogRocket? Sometimes it's a bit buggy, requires a quick refresh and everything back in place. What problems is LogRocket solving and how is that benefiting you? Getting more crucial details regarding issues our ...

"A game-changer for troubleshooting customer sessions"

What do you like best about LogRocket? I have been using LogRocket a little less than a year now and it has truly enhanced the way I handle customer issues. The most utilized feature of LogRocket is its ability to give me a front row seat to our customers' sessions. Being able to watch exactly what our users are doing on our website or app has been a game-changer. It allows us to see their interactions, pinpoint the exact moments when issues occur, and understand their frustrations better. ...

"Great tool to help debug customer issues"

What do you like best about LogRocket? Their optimization in speeding up idle periods and highlighting critical events in the progress bar. What do you dislike about LogRocket? At times logrocket urls are missing from datadog. What problems is LogRocket solving and how is that benefiting you? Figuring out where user journeys fail

"Provides incredible transparency into user struggles"

What do you like best about LogRocket? It's very easy to see exactly what a user experienced and helps with troubleshooting any bugs they may encounter. It's easy to see the exact state of the UI and makes reproducing bugs easy. We've also used logrocket to recover lost data by viewing sessions and see what our users have entered. It's also helped us identify some UI frustrations. We've had some demos from the sales/support teams to identify new features and are excited to use them when our ...

"Integration and customer support feedback"

What do you like best about LogRocket? I like the replay logic and support that I get from Logrocket What do you dislike about LogRocket? Support is brutal. Can't get timely response to problems. We are at a point where we might just disconnect it. We are missing sessions and can't figure out why. It takes 12 hours to get a response from someone on support so it is brutual What problems is LogRocket solving and how is that benefiting you? Viewing our customers sessions

"Game changer in getting user visibility for developers"

What do you like best about LogRocket? Simplicity of implementation coupled with direct visibility into user experience What do you dislike about LogRocket? In all honesty, nothing really. It's been a fantastic tool to use What problems is LogRocket solving and how is that benefiting you? Giving us visibility into the user experience through session replay and a rich feedback tool that provides a lot of useful context along with the user's issue

"Error Analytics of LogRocket"

What do you like best about LogRocket? LogRocket gives you valuable insights about the errors and issues in your product multiple features and its pretty easy to use. What do you dislike about LogRocket? Nothing so far. It has good error insights that is very useful for developers. What problems is LogRocket solving and how is that benefiting you? Three main problems that LogRocket solves for you is that it gives you valuable insights of the bug, the overall product analytics and the ...

"solid product"

What do you like best about LogRocket? we use it to check system use by our clients - gives us insights into what they understand and focus on with our system What do you dislike about LogRocket? occasionally recordings are blank/broken up, while that is ok it would be good to know the video won't show anything before I go into it - possibly by adding an icon for unsuccessfully recorded sessions What problems is LogRocket solving and how is that benefiting you? keeps me informed of what ...

"Amazing tool - An invaluable resource for a variety of tasks"

What do you like best about LogRocket? It's so easy to help with diagnosing errors, issues, as well as looking at customer's journeys including very satisfying journeys where our UX has nailed the problem, as well as frustrating ones where we haven't. It's integration into other tools like slack is great! Dozens of our staff are reliant on LogRocket What do you dislike about LogRocket? Not much, but it sometimes get's confused with multiple sessions from the same IP. I feel the JS error ...

"Operations"

What do you like best about LogRocket? Very user friendly and easy to find information that we're looking for What do you dislike about LogRocket? I haven't run into many issues. Are able to easily find what we're What problems is LogRocket solving and how is that benefiting you? It's made our life significantly easier to try and see the errors that users are able to see on their side. Sometimes it's difficult to truly understand the problem without being able to see the issue firsthand.