LogRocket Reviews in May 2025: User Ratings, Pros & Cons

"Important tool for usability work"

What do you like best about LogRocket? As a product designer, it's important to analyze how users are interacting with new features. I have already identified several problems that are simple to solve just by analyzing user sessions. In addition to serving as support for understanding bugs, or how the software is working on different types of screens. I've even used it to help marketing with real images of the system in use, it's very useful. What do you dislike about LogRocket? Sometimes I ...

"Fully featured with good pricing"

What do you like best about LogRocket? We replaced FullStory with LogRocket about a year ago and it's been great. The product itself is mature and well made, and the pricing scales with us as a business much better than FullStory. Highly recommend. What do you dislike about LogRocket? Sometimes the video for certain sessions just fails. Not sure if it's related to ad block or not, but either a solution to that problem or more consistency in the video quality would be great. What problems is ...

"My Daily Saving Grace"

What do you like best about LogRocket? I love the ease of use of LogRocket and being able to find sessions from our customers quickly and efficiently. I use LogRocket every day for different needs, but mostly for reviewing submitted defects and figuring out click paths to recreate the issue. I especially love the detail LogRocket provides about sessions. What do you dislike about LogRocket? Not able to search Network Requests for more than 2 weeks in the past. What problems is LogRocket ...

"User Friendly Interface & Quality Playback"

What do you like best about LogRocket? I have always enjoyed the playback user session features. What I love more now is that I can set up Definitions to more quickly playback sessions that relate to a particular page, button, workflow, etc. It helps capture all of the sessions that relate to that defition and then start the playback session around that occurance. It has already saved me so much time in digging through user sessions to find one particular workflow or error. The introduction ...

"Super helpful for tracking user experience"

What do you like best about LogRocket? See user experience in real-time. You can almost watch the decision-making process that a user is going through. Fantastic insights. I use this product every day. What do you dislike about LogRocket? Easy to see what the user is doing. You can even see activity i multiple tabs. What problems is LogRocket solving and how is that benefiting you? User experience. Flow and obstacles. I can see what the users see.

"A very valuable tool for debugging"

What do you like best about LogRocket? We rely on LogRocket to provide us with detailed information on how users are actually interacting with and caussing issues in our application. Users can be notoriously unreliable, and LogRocket is the source of truth. What do you dislike about LogRocket? Pricing was a bit on the higher end for smaller companies, however, certainly justifiable. What problems is LogRocket solving and how is that benefiting you? Allowing us to see exacly how users ...

"Easy to use and accurate"

What do you like best about LogRocket? Its been really helpful for me personally overall in understanding what is going on with the way users interact with our product. I find the tool easy to use and easy to understand especially as someone who is not a technical person. This is a great asset for the product team and customer suppport team as well. What do you dislike about LogRocket? I cant remember anything that disappointed me while using it so nothing to dislike. What problems is ...

"Easy to use and shows great insight on how customers use our product"

What do you like best about LogRocket? The session replay tool is a great way to see how customers are interacting with our product. What do you dislike about LogRocket? Nothing comes to mind so far it's been helpful in diagnosing bugs. What problems is LogRocket solving and how is that benefiting you? LogRocket has helped us identifty bugs quickly without asking customers to provide information themselves. It's easy to use and we integrate it with Intercom so it's even quicker to watch the ...

"Easy to use and shows great insight on how customers use our product"

What do you like best about LogRocket? The session replay tool is a great way to see how customers are interacting with our product. What do you dislike about LogRocket? Nothing comes to mind so far it's been helpful in diagnosing bugs. What problems is LogRocket solving and how is that benefiting you? LogRocket has helped us identifty bugs quickly without asking customers to provide information themselves. It's easy to use and we integrate it with Intercom so it's even quicker to watch the ...

"Allows me to learn a lot about user behaviors"

What do you like best about LogRocket? Session replays allow me to watch how users interact with our product: where they click, where they stop and get confused, where they drop off, etc. What do you dislike about LogRocket? I haven't found anything so far, all's been good! What problems is LogRocket solving and how is that benefiting you? It allows me to watch session replays and understand how users interact with our product.