LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Software Engineer"

What do you like best about LogRocket? Seeing user's interaction to understand a bug. What do you dislike about LogRocket? Nothing for the moment but I will notice you if I find something What problems is LogRocket solving and how is that benefiting you? View user's activity when a bug occurs in production. We fix bugs quickly since we already know which part of the code caused the bug.

"Simple and works great!"

What do you like best about LogRocket? I like that it's easy to login, simple to customize searches & locate the sessions that we are looking for. It makes locating any website bugs and helping clients simpler. What do you dislike about LogRocket? We're a small startup and we have the basic package that only has session storage for 1 month. It's a small pain as we typically don't need sessions older than 30 days. As we grow, we'll consider upgrading along the way. What problems is LogRocket ...

"Easiest way to validate user behavior and find bugs in a React project"

What do you like best about LogRocket? Seeing a live capture of network requests, as well as live preview of where things were clicked is awesome. Automatic blurring of payment info and credentials is also super nifty! What do you dislike about LogRocket? I wish it were easier to capture a big blob of nested/complex metadata. In our case we had to build additional instrumentation to flatten our metadata before sending it to logrocket. Minor but nonetheless simple for most cases. What ...

"LogRocket makes debugging client errors and finding UX issues very easy"

What do you like best about LogRocket? Debugging client-side errors and UX issues What do you dislike about LogRocket? We've had no issues or complaints whilst using the software. What problems is LogRocket solving and how is that benefiting you? We've solved issues that were thought to be coding errors, but upon using LogRocket were discovered to be UX issues on our website. We save time and money by using LogRocket to investigate problems.

"LogRocket has been great for post release diagnostics from our user base"

What do you like best about LogRocket? I have enjoyed the amount of information that LogRocket collects from UI interactions to any network problems that maybe occurring. What do you dislike about LogRocket? There seems to be the occasional breaks with a user's session. We can see some users through the entire app session, while others will drop off in the first 30secs. We have confirmed independently with the users that they did not stop using the app, or walk away for an extended period ...

"LogRocket review"

What do you like best about LogRocket? Screen mirroring makes it much easier for our customer support team to assist our customers in completing our complex registration process. Additionally, for any disputed transactions, we have the ability to show the processor/bank dispute departments the customer completing the transaction. What do you dislike about LogRocket? Sometimes there is bit of a lag time between the customer entering data and the support member seeing the action. This is not ...

"Life saver for both customer support and squashing bugs"

What do you like best about LogRocket? We have used log rocket to save time in writing bug cards. Specifically for odd edge cases, its 10 times faster and more effective to reference the specific session and get to the heart of the user issue. Other times, I have used the service to confirm the steps that users claimed that they have taken. What do you dislike about LogRocket? We are on the basic level right now that gives us 10,000 sessions a month. This is great for us because our user ...

"Logrocket is the best for decoding bugs for customers"

What do you like best about LogRocket? I like that logrocket allows us to see specific errors that a user may encounter on our dashboard. It is very valuable for our team to track where the user is in real time and see what webpage they may be on. What do you dislike about LogRocket? It's a bit hard to tell when someone is idle and I would like to see someone is hovering over a specific link and what the link prompts them to do. This will help us see if maybe the instructions that is shown ...

"Powerful customer support tool"

What do you like best about LogRocket? Love being able to see user logs to better see what went wrong as well as flags where errors happen. What do you dislike about LogRocket? UI is a bit difficult to work with. Sizing the windows and making sure you're viewing logs and API requests at the correct time can be challenging What problems is LogRocket solving and how is that benefiting you? Fixing customer specific bugs that are hard to replicate locally. It's so useful since there are a bunch ...

"Amazing platform that takes bug fixing on a new level!"

What do you like best about LogRocket? UI is great! Visually it could do a bit better but overall alignment of elements is on point. Being able to see requests and payload details is paramount and LogRocket knocks it out of the park! Time indicator and it's alignment over the bottom timelapse bar and request section is amazing and makes it very easy to see and what time were requests made! What do you dislike about LogRocket? Page design seems outdated. Loading issues on older recordings. I ...