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LiveVox - Contact Center Operations Software

LiveVox Reviews in September 2026: User Ratings, Pros & Cons

Revolutionize your customer interactions with LiveVox.

4.38

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LiveVox offers custom pricing plan

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LiveVox Reviews & Ratings

4.38

Very Good

Based on 54 ratings & 74 reviews

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Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terrible

(0)

Spotsaas Editor’s POV

LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more

LiveVox pros and cons

  • Almost fully automated with daily job builds and ongoing platform improvements.

  • Integrates all communication channels in one platform.

  • Offers omni-channel telephony for contact center operations.

  • Users cite simple interface and strong account support.

  • Some users need faster support turnaround for completing custom requests.

  • Limited marketplace selection restricts access to advanced integrations.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].